Optician & Customer Success Specialist (Dutch)

ESSILORLUXOTTICA GROUP; Zevenaar; On-site; EUR 30,000 - 40,000; Full time

Job summary

ESSILORLUXOTTICA GROUP is seeking an Optician Customer Service Executive in Zevenaar, Netherlands. This role offers a variety of daily responsibilities and works in a collaborative team environment that prioritizes customer satisfaction.

Key responsibilities include acting as a primary contact for optician customers, handling inquiries by phone, and providing expert advice on optical products and services. The ideal candidate should have a Bachelor's level education related to optics and excellent Dutch speaking skills.

Qualifications

• Fluent in Dutch to communicate effectively with customers.
• Interest in working with optical products and providing knowledge to others.
• Independent, flexible, and accurate in a customer-oriented environment.

Responsibilities

• Act as the primary contact for Optician customers.
• Handle customer inquiries about products over the phone.
• Assist customers in making informed choices regarding optical products.
• Ensure timely and correct product delivery to customers.
• Provide customers with information about services and promotions.
• Advise on marketing actions and training modules.

Skills

Dutch language proficiency

Affinity with optics

Customer-oriented

Strong listening skills

Education

Bachelor-level education or equivalent in optics

Job description

ESSILORLUXOTTICA GROUP is seeking an Optician Customer Service Executive in Zevenaar, Netherlands. This role offers a variety of daily responsibilities and works in a collaborative team environment that prioritizes customer satisfaction.

Key responsibilities include acting as a primary contact for optician customers, handling inquiries by phone, and providing expert advice on optical products and services. The ideal candidate should have a Bachelor's level education related to optics and excellent Dutch speaking skills.