Customer Support Technician - Medical Devices

ESSILORLUXOTTICA GROUP; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Learning and development opportunities

Competitive salary and benefits

High autonomy and technical responsibility

Job summary

A global leader in optical solutions is looking for a Field Customer Support Technician in Amsterdam. This role involves installation, analysis, and repairs of high-end optical instruments, requiring in-depth knowledge of electronic systems like .NET and SQL. Responsibilities include troubleshooting, customer support, project management, and training development. The candidate must have a HBO education in a technical field, strong analytical and communication skills, and a customer-oriented mindset. Opportunities for growth and a competitive salary are offered.

Qualifications

• HBO level education preferred in electronics, IT, or a related field.
• Experience with electronic and software systems is essential.
• Willingness to travel and flexible availability.

Responsibilities

• Analyze and resolve interface and integration issues.
• Perform complex diagnostics, repairs, and calibrations.
• Support A- and B1-level customers with a proactive approach.

Skills

Analytical skills

Strong communication

Customer-oriented

Experience with electronic systems

Training and education

Education

HBO level education in electronics, IT, or related field

Tools

.NET

Microsoft SQL

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, serving over 150 countries.

Your role

As a Field Customer Support Technician for the Netherlands, you are responsible for the installation, analysis, calibration, and repair of high‑end optical and precision mechanical instruments, focusing on network and application management. You work with complex electronic and software systems where the highest level of accuracy is required, acting as a subject‑matter sparring partner for customers and colleagues and contributing to knowledge sharing, innovation and process improvement.

Main responsibilities

• Analyzing and resolving interface and integration issues between multiple instruments and systems
• Performing complex diagnostics, repairs, and calibrations on precision mechanical, electronic, and software‑based instruments
• Supporting A‑ and B1‑level customers at top‑market level with a proactive and solution‑oriented approach
• Explaining technical causes, backgrounds, and solutions to customers and colleagues to promote knowledge sharing
• Acting as a link between colleagues, departments, and suppliers, focusing on knowledge retention and continuous development
• Developing training materials and delivering training sessions for internal and external customers
• Assessing assignments from the commercial department for technical feasibility and advising on optimal solutions
• Supporting projects from the preparatory phase through to delivery, including store refurbishments and instrument installations
• Developing and adapting software for integration, maintenance, and innovation purposes
• Handling help‑desk activities: analyzing, logging, and resolving incidents remotely and scheduling service visits

Main requirements

• HBO level of education, preferably in electronics, IT, or a comparable technical field
• Experience with electronic and software‑based systems and resolving integration challenges
• Knowledge of or experience with .NET and/or Microsoft SQL (strong plus)
• Strong analytical skills with the ability to approach complex problems holistically
• Strong communication skills and the ability to clearly explain complex topics
• Customer‑oriented, experienced in working with demanding, high‑level customers and handling confidential information
• Experience in training, education, or knowledge transfer (plus)
• Ability to work in a project‑based manner and effectively support internal and external customers, with communication as a key focus
• Willingness to travel and flexible availability within the service area

What's in it for you

• Working for a global market leader with iconic brands
• Learning and development opportunities
• Competitive salary and benefits package
• High level of autonomy and technical responsibility
• Opportunities to grow within an international organization

Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.