Optician - Customer Service Executive

Luxottica; Zevenaar; On-site; EUR 30,000 - 40,000; Full time

Job summary

ESSILORLUXOTTICA GROUP is seeking an Optician Customer Service Executive in Zevenaar, Netherlands. This role offers a variety of daily responsibilities and works in a collaborative team environment that prioritizes customer satisfaction.

Key responsibilities include acting as a primary contact for optician customers, handling inquiries by phone, and providing expert advice on optical products and services. The ideal candidate should have a Bachelor's level education related to optics and excellent Dutch speaking skills.

Qualifications

• Fluent in Dutch to communicate effectively with customers.
• Interest in working with optical products and providing knowledge to others.
• Independent, flexible, and accurate in a customer-oriented environment.

Responsibilities

• Act as the primary contact for Optician customers.
• Handle customer inquiries about products over the phone.
• Assist customers in making informed choices regarding optical products.
• Ensure timely and correct product delivery to customers.
• Provide customers with information about services and promotions.
• Advise on marketing actions and training modules.

Skills

Dutch language proficiency

Affinity with optics

Customer-oriented

Strong listening skills

Education

Bachelor-level education or equivalent in optics

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, offering products such as Essilor, Ray‑Ban, Oakley, and others across more than 150 countries.

Your role

The position of Optician Customer Service Executive offers variety in your daily work, individual responsibility, independence, and a great team atmosphere. You will join a team that supports each other and where exceeding customer expectations is central to what we do!

Main responsibilities

• Act as the first point of contact and sparring partner for our Optician customers.
• Handle customer inquiries by phone regarding all our products.
• Proactively approach customers and assist them in making the right choices for their clients.
• Ensure customers receive the correct products.
• Inform customers about services, campaigns, trainings, and products.
• Proactively advise on marketing actions and training modules.

Main requirements

• Dutch speaker required.
• Affinity with optics.
• Interest in working in-depth with optical products.
• Desire to share your professional knowledge with other opticians.
• Bachelor-level education or equivalent, with formal training in the optics field.
• Independent, flexible, accurate, customer‑oriented, and professional.
• Strong listening skills and ability to focus in a collaborative office environment.
• Motivation to take pride in your work.

Our Diversity, Equity and Inclusion commitment: We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.