Dutch & German E‑commerce Support Specialist

Undutchables; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Undutchables is seeking a friendly Support Professional to elevate the customer service of a growing e-commerce men’s brand from Amsterdam. You will interact by phone, email and chat, providing personal attention and a perfect-fit solution for every customer.

You speak and write Dutch and German, enjoy a informal and personal atmosphere, and you will collaborate with colleagues to guide customers on sizes, item combos and colors, turning shoppers into fans.

Qualifications

• Fluent in Dutch and German; written and spoken.
• Experience in customer service is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Provide best possible service to customers via phone, email and chat.
• Advise on size selections, item combinations, and colors.
• Collaborate with team to deliver above-expectation help.

Skills

Customer service

Dutch language

German language

Job description

Undutchables is seeking a friendly Support Professional to elevate the customer service of a growing e-commerce men’s brand from Amsterdam. You will interact by phone, email and chat, providing personal attention and a perfect-fit solution for every customer.

You speak and write Dutch and German, enjoy a informal and personal atmosphere, and you will collaborate with colleagues to guide customers on sizes, item combos and colors, turning shoppers into fans.