Dutch-English Customer Success Associate (Program Support)

TreviPay; Rijswijk; Hybrid; EUR 32,170 - 36,355; Full time

Benefits offered by this job

26 vacation days annually

Pension plan with Nationale nederlanden

Casual environment and dress

Competitive bonus scheme

Days off for volunteer work

Fruit at work

Job summary

TreviPay in Rijswijk is hiring for a customer support position requiring fluent Dutch and excellent communication skills. You will handle inbound and outbound calls, ensuring a great customer experience while meeting department metrics.

The role also involves engaging with clients to resolve issues, providing exceptional service, and actively participating in team training sessions. Enjoy a competitive salary, hybrid work options, and an encouraging workplace culture.

Qualifications

• Minimum two years of customer support experience with inbound and outbound calls.
• Ability to work in a team and independent environment.
• Professional written and verbal communication skills.

Responsibilities

• Exemplify TreviPay Mission and Values in handling cases and calls.
• Serve as a primary contact to clients, providing timely responses and resolutions.
• Complete assigned learning before the due date while participating in learning sessions.

Skills

Customer support experience

Fluent/Native in Dutch

Good written and verbal English (minimum C1)

Proficient with Outlook, Word, and Excel

Ability to manage challenging customer situations

Job description

TreviPay in Rijswijk is hiring for a customer support position requiring fluent Dutch and excellent communication skills. You will handle inbound and outbound calls, ensuring a great customer experience while meeting department metrics.

The role also involves engaging with clients to resolve issues, providing exceptional service, and actively participating in team training sessions. Enjoy a competitive salary, hybrid work options, and an encouraging workplace culture.