Dutch-English Customer Success Associate (Program Support)

Medium; Rijswijk; Hybrid; EUR 32,170 - 36,355; Full time

Benefits offered by this job

Competitive salary

NS Business Card

26 vacation days annually

Pension plan

Casual environment

Bonuses

Volunteer time off

Company outings

Fruit at work

Job summary

Medium is looking for a customer support representative to join their team in Rijswijk, Netherlands. This role requires two years of customer support experience, a fluency in Dutch, and the ability to manage challenging customer situations effectively.

You will provide timely assistance and foster excellent customer relationships while working in a hybrid environment. Enjoy a competitive salary and benefits including 26 vacation days, a pension plan, and a casual work setting.

Qualifications

• Minimum two years of customer support experience with inbound and outbound calls.
• Organized and self-sufficient with moderate supervision needed.
• Professional written and verbal communication skills.

Responsibilities

• Serve as a primary contact to clients and customers.
• Provide accurate and comprehensive responses to common questions.
• Engage in building rapport with internal and external parties.

Skills

Customer support experience

Fluent/Native in Dutch

Good written and verbal English (minimum C1)

Proficient with Outlook

Motivated and enthusiastic

Ability to manage challenging customer situations

Tools

Outlook

Word

Excel

Job description

Medium is looking for a customer support representative to join their team in Rijswijk, Netherlands. This role requires two years of customer support experience, a fluency in Dutch, and the ability to manage challenging customer situations effectively.

You will provide timely assistance and foster excellent customer relationships while working in a hybrid environment. Enjoy a competitive salary and benefits including 26 vacation days, a pension plan, and a casual work setting.