Program Support Associate (Lithuanian & English Fluency Required)

TreviPay; Rijswijk; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

26 vacation days annually

Pension plan

Casual environment

Employee referral program

Fun activities and company outings

Days off for volunteer work

Hybrid work

Job summary

TreviPay is seeking a detail-oriented Program Support Associate fluent in Lithuanian, to join our team in Rijswijk, Netherlands. This role involves delivering high-quality support to customers through various channels while ensuring efficient resolutions.

The ideal candidate will have excellent communication skills in both Lithuanian and English, proficiency in Windows applications, and a passion for enhancing customer experiences. Enjoy a competitive salary, flexible working hours, and a collaborative team environment.

Qualifications

• Fluent in Lithuanian and have good written and oral English language skills.
• 1–2 years of experience in a relevant field.
• Ability to meet deadlines and adhere to SOP policies.

Responsibilities

• Provide primary support for customer inquiries through phone and email.
• Deliver engaging customer interactions across various communication channels.
• Identify and propose process enhancements.

Skills

Fluent in Lithuanian

Good written and verbal communication skills

Proficient knowledge of Windows applications

Salesforce/Service Cloud proficiency

Attention to detail

Education

High School / College Preferred

Tools

Outlook

Word

Excel

Job description

TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

We’re seeking a detail-oriented, customer-focused Program Support Associate who is fluent in Lithuanian with strong English communication skills to join our team. In this role, you’ll deliver high-quality support to both internal and external customers, handling inquiries across multiple channels while driving efficient resolutions and long‑term satisfaction. This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated to continuously improve processes and customer experiences.

Fluent in Lithuanian (any additional European languages a plus) and have good written and oral English language skills.

Duties and Responsibilities

• Display high productivity, program knowledge, expertise, sound decision‑making, and proven ability to function autonomously.
• Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
• Provide complete resolution to customer inquiries and provide appropriate solutions for long‑term customer satisfaction.
• Deliver engaging customer interactions through various communication channels.
• Escalate involved or complex situations quickly and accurately to other team members, departments, or leadership.
• Solid understanding of one or more programs based on team alignment.
• Proactively identify process enhancements that will improve department results and efficiencies.
• Function as a change leader by embracing change.
• Flexible with tasks and hours to meet the department's and customers' needs.
• Supports TreviPay policies/procedures.
• Perform other duties as assigned by leadership.

Qualifications

• Fluent in Lithuanian and have good written and oral English language skills.
• Ability to meet deadlines and adhere to SOP Policies.
• Proven ability to assess, prioritize, and balance daily workload while using personal judgment with sound decision‑making skills.
• Good written and verbal communication skills.
• Positive attendance, dependability, and reliability.
• Proficient knowledge of Windows applications, including Outlook, Word, and Excel.
• Proficient use of Saleforce/ Service Cloud.
• Attention to detail.
• 1–2 Years of Experience.
• High School / College Preferred.

Why you will love working at TreviPay

• Competitive salary
• NS Business Card
• 26 vacation days annually at full‑time employment
• Pension plan with Nationale nederlanden
• Casual environment and dress
• Employee referral program
• Professional, Innovative and highly collaborative team
• Hybrid work
• Competitive bonus scheme
• Days off for volunteer work
• Fun activities and company outings
• Fruit at work

At TreviPay we believe:

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective