Program Support Partner (Dutch & English Fluency Required)

TreviPay; Rijswijk; On-site; EUR 32,170 - 36,355; Full time

Benefits offered by this job

26 vacation days annually

Pension plan with Nationale nederlanden

Casual environment and dress

Competitive bonus scheme

Days off for volunteer work

Fruit at work

Job summary

TreviPay in Rijswijk is hiring for a customer support position requiring fluent Dutch and excellent communication skills. You will handle inbound and outbound calls, ensuring a great customer experience while meeting department metrics.

The role also involves engaging with clients to resolve issues, providing exceptional service, and actively participating in team training sessions. Enjoy a competitive salary, hybrid work options, and an encouraging workplace culture.

Qualifications

• Minimum two years of customer support experience with inbound and outbound calls.
• Ability to work in a team and independent environment.
• Professional written and verbal communication skills.

Responsibilities

• Exemplify TreviPay Mission and Values in handling cases and calls.
• Serve as a primary contact to clients, providing timely responses and resolutions.
• Complete assigned learning before the due date while participating in learning sessions.

Skills

Customer support experience

Fluent/Native in Dutch

Good written and verbal English (minimum C1)

Proficient with Outlook, Word, and Excel

Ability to manage challenging customer situations

Job description

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

Duties

• Must exemplify TreviPay Mission and Values in handling cases and in- and outbound calls.
• Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
• Skilled to de-escalating challenging customers, clients or merchants and providing exceptional customer Use sound judgment to route escalated requests and unresolved issues to the appropriate team members.
• Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
• rovide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
• Welcome change and adapt positively to internal and external changes as well as driving change as needed.
• Dedicated to actively engaging in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
• Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.)
• Complete assigned learning before the due date while actively participating in learning sessions.
• Perform other duties as assigned by leadership.

Skills

• Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
• Minimum two years of customer support experience with inbound and outbound calls and cases/email.
• Motivated and enthusiastic with a desire to be in Customer Success.
• Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
• Ability to skillfully manage challenging customer situations.
• Coachable with the ability to improve performance based on feedback.
• Proficient with Outlook, Word, and Excel.
• Ability to work in a team and independent environment.
• Ability to consistently meet expectations in an ever-changing environment.
• Professional written and verbal communication skills.
• Fluent/Native in Dutch (Written & Verbal)
• Good written and verbal English (minimum C1)

Core Competencies

Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict,encourage others.

The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.

• Active Listening
• Authentic
• Change Agent
• Confidence
• Display Mindfulness
• Embrace EmpathyFlexible
• Forward Thinking (Critical, Analytical, Creative)
• Helpful
• Highly Responsive
• Positive Attitude
• Positive Body Language
• Resourceful
• Team Mindset
• Tone of Voice
• Trustworthy

€32,170 - €36,355 a year

Why you will love working at TreviPay

• Competitive salary
• NS Business Card
• 26 vacation days annuallyat full-time employment
• Pension plan with Nationale nederlanden
• Casual environment and dress
• Employee referral program
• Professional, Innovative and highly collaborative team
• Hybrid work
• Competitive bonus scheme
• Days off for volunteer work
• Fun activities and company outings
• Fruit at work

At TreviPay we believe:

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affi mienative Action Employer. We welcome all applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [e-mail] to request an accommodation.