Dutch Customer Support Agent – Fast Payouts & Onboarding

Flatpay; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

A growing payments company is seeking a Customer Support Agent in Amsterdam to assist Dutch merchants. In this role, you will support customers through calls, resolve their issues, and manage onboarding contracts. The ideal candidate is ambitious, has strong communication skills, and is comfortable working both independently and in a team. Experience in customer service and fluency in English and Dutch are required. Join us in our mission to simplify payments for businesses.

Qualifications

• High energy, persistence, and positive attitude toward customers.
• Comfortable working both independently and with a team.
• Experience in the payments or fintech sector is a bonus.

Responsibilities

• Take inbound and outbound calls to support customers.
• Resolve customer enquiries and support tickets efficiently.
• Prepare onboarding contracts for new customers.

Skills

High energy

Strong verbal and written skills

Metrics-driven mindset

Receptive to feedback

Ability to multitask

Education

Previous experience in customer service

Fluent in English and Dutch

Job description

A growing payments company is seeking a Customer Support Agent in Amsterdam to assist Dutch merchants. In this role, you will support customers through calls, resolve their issues, and manage onboarding contracts. The ideal candidate is ambitious, has strong communication skills, and is comfortable working both independently and in a team. Experience in customer service and fluency in English and Dutch are required. Join us in our mission to simplify payments for businesses.