Dutch Customer Success Manager – Onboarding & Adoption

Silverfin; Gouda; Hybrid; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid work setup

Wellbeing days

Career development

Personal training allowance

Competitive compensation

Office in Gouda

Job summary

Silverfin, a cloud software platform for accountants, is seeking a Customer Success Manager for the Netherlands. You will build deep relationships with Dutch accounting firms and guide them through onboarding, process transformation and long-term adoption, ensuring they embed Silverfin in their workflows and realise tangible value.

You will leverage your accounting background to understand firm needs, translate processes into scalable, tech-enabled workflows on Silverfin, and collaborate with

Qualifications

• Strong understanding of Dutch accounting practices and workflows.
• Experience in accountancy or fintech is advantageous.
• Experience in onboarding, implementation, or customer success is desirable.

Responsibilities

• Be the main contact for Dutch customers and build long-term value-focused relationships.
• Lead onboarding journeys from kick-off to go-live and ongoing adoption.
• Translate customer processes into effective workflows within Silverfin.
• Deliver onboarding sessions, training, and workshops remotely and on-site.
• Support change and adoption initiatives to maximize engagement and usage.
• Monitor customer usage and provide guidance to improve adoption.
• Help customers expand from basic usage to scalable workflows.
• Contribute to onboarding materials and internal best practices to scale the Dutch CS function.
• Collaborate with Product, Solutions, Support, Sales, and Marketing to reflect customer needs internally.
• Identify opportunities, risks, and overall customer health through engagement and insights.

Skills

Dutch accounting

Customer success

Onboarding

Account management

Communication

Job description

Silverfin, a cloud software platform for accountants, is seeking a Customer Success Manager for the Netherlands. You will build deep relationships with Dutch accounting firms and guide them through onboarding, process transformation and long-term adoption, ensuring they embed Silverfin in their workflows and realise tangible value.

You will leverage your accounting background to understand firm needs, translate processes into scalable, tech-enabled workflows on Silverfin, and collaborate with