Director, Global Client Retention & Growth (Remote)

BCD Travel; Nederland; A distancia; EUR 89.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Remote work options

Career growth

Wellbeing tools

Descripción de la vacante

BCD Travel is seeking a Director, Global Program Optimization to steer and expand a portfolio of medium- to large-market accounts, including multinational engagements across Travel, Advito & M&E. The role is remote and globally oriented, with responsibilities spanning strategy, client workshops, and proactive bid activity.

You’ll drive program profitability, lead renewal discussions, and collaborate with commercial teams to tailor approaches for each client, enabling cross-sell opportunities and

Formación

• Experience leading and retaining portfolios with external clients (global scope).
• Strong grasp of travel industry dynamics and competitive bids.

Responsabilidades

• Maintain and grow revenues through client retention and expansion of programs.
• Improve program margins and profitability by optimization of client arrangements.
• Identify opportunities for deeper program engagement, cross-sell or upsell products and services beyond standard travel program support.
• Leverage data to uncover trends that improve client retention.
• Assist clients in consolidating and expanding their travel programs with BCD where advantageous.
• Engage with business owners regarding renewal, bid avoidance, and risk status of accounts.
• Lead project management for the bid process pre/during/post bid closeout.
• Oversee retention process timelines, resources, documentation, pricing, and presentations.
• Manage third party consultants and procurement-led bid processes.

Conocimientos

Program Management

Sales Experience

Retention Strategy

Data Analysis

English Proficiency

Travel Industry

Herramientas

MS Excel

MS PowerPoint

Descripción del empleo

BCD Travel is seeking a Director, Global Program Optimization to steer and expand a portfolio of medium- to large-market accounts, including multinational engagements across Travel, Advito & M&E. The role is remote and globally oriented, with responsibilities spanning strategy, client workshops, and proactive bid activity.

You’ll drive program profitability, lead renewal discussions, and collaborate with commercial teams to tailor approaches for each client, enabling cross-sell opportunities and