Director, Client Retention

BCD Travel; Nederland; A distancia; EUR 89.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Remote work options

Career growth

Wellbeing tools

Descripción de la vacante

BCD Travel is seeking a Director, Global Program Optimization to steer and expand a portfolio of medium- to large-market accounts, including multinational engagements across Travel, Advito & M&E. The role is remote and globally oriented, with responsibilities spanning strategy, client workshops, and proactive bid activity.

You’ll drive program profitability, lead renewal discussions, and collaborate with commercial teams to tailor approaches for each client, enabling cross-sell opportunities and

Formación

• Experience leading and retaining portfolios with external clients (global scope).
• Strong grasp of travel industry dynamics and competitive bids.

Responsabilidades

• Maintain and grow revenues through client retention and expansion of programs.
• Improve program margins and profitability by optimization of client arrangements.
• Identify opportunities for deeper program engagement, cross-sell or upsell products and services beyond standard travel program support.
• Leverage data to uncover trends that improve client retention.
• Assist clients in consolidating and expanding their travel programs with BCD where advantageous.
• Engage with business owners regarding renewal, bid avoidance, and risk status of accounts.
• Lead project management for the bid process pre/during/post bid closeout.
• Oversee retention process timelines, resources, documentation, pricing, and presentations.
• Manage third party consultants and procurement-led bid processes.

Conocimientos

Program Management

Sales Experience

Retention Strategy

Data Analysis

English Proficiency

Travel Industry

Herramientas

MS Excel

MS PowerPoint

Descripción del empleo

Shape What's Next With BCD

Director, Global Program Optimization (Remote)

Full time, United Kingdom, United States, Netherlands, Poland, Italy, Sweden

The Director, Global Program Optimization is responsible for driving strategy in successfully leading and retaining a portfolio of primarily medium- to large-market and multi-national accounts. The role will also identify expansion opportunities within the existing client base across Travel, Advito & M&E. You will collaborate with our commercial and program management teams to build and deploy customized approaches in support of our existing customers in both proactive bid avoidance and competitive bid activity. This position should have the ability to participate in client-facing presentations and workshops.

What You’ll Do

• Maintain and increase revenues through client retention and expansion of current customer programs.
• Help drive program margins and profitability by optimizing programs and retaining accounts.
• Look for opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support
• Leverage existing data and information to uncover emergent data and trends to improve client retention.
• Dive into places for clients to consolidate and expand their travel program with BCD where this makes business sense for the client.
• Proactively engage with business owners regarding the renewal/bid avoidance/rebid/risk status of each assigned account throughout the life of the account.
• Facilitate project management for the entire bid process pre/during/post bid closeout.
• Ensure, oversee, and guide the project management components for the entire retention process, including timelines, resource assignments, document management, pricing, and presentations.
• Ability to manage third party consultants and strategic procurement led processes and competitive bids.

What You’ll Bring

• Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA
• Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology
• Proficient in business software applications, including MS Excel and MS PowerPoint
• Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions.
• Effective oral, written, and presentation communication skills in English
• Ability and willingness to travel domestically and internationally

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of business travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

• Poland: 220,000- 232,802 PLN
• Netherlands: 89,000 - 100,000 EUR
• Sweden: 895,938- 936,615 SEK
• Italy: 70.000 - 74.000 EUR
• United States: 115,000 - 120,000 USD

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

We’re dedicated to building a diverse, inclusive and authentic workplace.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].