Desktop Support / IT Support-L2-Netherland

Oikotechno Japan Co., Ltd; Utrecht; On-site; EUR 65,000 - 90,000; Full time

Job summary

Oikotechno Japan Co., Ltd is seeking a Senior Desktop Systems Administrator to support enterprise-wide compute devices and OS deployments on-site. You will troubleshoot network and directory services, manage endpoints with JAMF Pro, Intune, and MECM, and collaborate with cross-functional IT teams to ensure security, availability, and efficient end-user computing.

The role requires strong problem-solving skills, independence, and the ability to manage multi-site environments with Windows, macOS,

Qualifications

• 4+ years in desktop systems administration in a large enterprise environment.
• Bachelor’s degree in IT/CS/Engineering or related field.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator Associate, JAMF Certified Administrator, or Cisco CCNA Collaboration.

Responsibilities

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot GPO RSOP and JAMF configuration profiles on endpoints.
• Manage user account lifecycle and directory maintenance (Active Directory).
• Support Microsoft productivity suite: Teams, SharePoint, Exchange/Outlook, Office apps.
• Configure, deploy, and support mobile devices using MDM solutions.
• Support videoconferencing solutions and conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing, scanning-to-email, and finishing operations.
• Participate in IT security incident response and patch management.
• Plan and execute relocations and site migrations.
• Collaborate with IT security to enforce endpoint compliance and hardening.
• Contribute to EUC, automation, and service delivery improvements.

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

JAMF Pro

Intune

MECM / SCCM

Active Directory

Microsoft 365

Exchange Online

MDM

PowerShell

Bash

Python

Job description

Senior Desktop Systems Administrator

We are seeking a highly motivated and technically skilled Desktop Systems Administrator to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Industry Keywords

Desktop Support, Endpoint Management, Windows Administration, macOS Deployment, Linux Systems, Active Directory, Group Policy (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC).

Job Highlights

• Location: On-site — no remote work available
• Work Schedule: Core business hours (8:00 AM – 6:00 PM); occasional after-hours support may be required
• Team Structure: Collaborate with cross-functional IT teams in a large-scale enterprise environment

Key Responsibilities

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints.
• Manage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory).
• Support and troubleshoot Microsoft productivity suite: Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications.
• Configure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions.
• Support single- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations.
• Participate in IT security incident response, including system imaging, malware remediation, and forensic support.
• Plan and execute user and site relocations, including office moves and full-scale site migrations.
• Collaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices.
• Participate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization.

Preferred Qualifications

• 4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment.
• Ability to work with minimal supervision — self-motivated, proactive, and solution-oriented.
• Experience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF).
• Familiarity with IT asset management (ITAM) tools and standard inventory practices.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration).
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management.
• Knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation of routine desktop administration tasks.

Skills: desktop support / end user computing (euc),jamf administration / mac device management,active directory (user administration, permissions, group management),itsm tools (servicenow, remedy, jira, etc.),os deployment & imaging,windows 10/11 administration & troubleshooting,macos / apple device support,hardware troubleshooting (laptops, desktops, printers, docking stations),linux support (ubuntu, centos, rhel),microsoft 365 support (outlook, teams, sharepoint, office apps)