Desktop Support / IT Support-L2-Netherland

Oikotechno Japan Co., Ltd; Hoofddorp; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

On-site role

Job summary

Oikotechno Japan Co., Ltd is seeking a Senior Desktop Systems Administrator to support enterprise infrastructure on-site. You will manage client compute devices, operating systems, and mobile platforms across a large organization.

The role requires 4+ years in desktop administration, strong AD, JAMF, SCCM/Intune experience, and the ability to work independently in a fast-paced environment. On-site location in Hoofddorp, NL, with core hours and occasional after-hours support.

Qualifications

• 4+ years of desktop systems administration experience in a large enterprise.
• Ability to work with minimal supervision and be proactive.
• Experience packaging and deploying apps across Windows, macOS, Linux (SCCM/Intune/JAMF).
• Familiarity with ITAM tools and inventory practices.
• Bachelor’s degree in IT/CS/Engineering or related field.
• Relevant certifications (CompTIA A+, Modern Desktop Administrator, JAMF, CCNA Collaboration).
• Hands-on experience with Intune, MECM, or JAMF Pro for endpoint lifecycle management.
• Scripting knowledge (PowerShell, Bash, Python) for automation.

Responsibilities

• Provide expert-level support for client compute devices and peripherals in a large enterprise.
• Troubleshoot WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory infrastructure.
• Deploy and support Windows, macOS, and Linux operating systems.
• Validate GPO/RSoP and JAMF configurations on endpoints.
• Manage user accounts and AD directory maintenance.
• Support Microsoft 365 suite (Outlook, Teams, SharePoint).
• Configure and support mobile devices via MDM (iOS/Android).
• Support videoconferencing systems and Cisco-based room solutions.
• Manage network printing, scanning-to-email, and finishing units.
• Participate in IT security incident response and incident management.
• Plan and execute relocations and site moves.
• Collaborate on EUC improvements, automation, and service delivery.

Skills

Desktop support

End-user computing

JAMF administration

Active Directory

ITSM tools

OS deployment

Windows administration

macOS support

Linux support

Microsoft 365

Scripting (PowerShell/Bash/Python)

Education

Bachelor’s degree in IT/CS/Engineering

IT certifications (e.g., CompTIA A+, Modern Desktop Administrator, JAMF, Cisco CCNA)

Tools

SCCM

Intune

MECM

JAMF Pro

Job description

Senior Desktop Systems Administrator

We are seeking a highly motivated and technically skilled Desktop Systems Administrator to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Industry Keywords

Desktop Support, Endpoint Management, Windows Administration, macOS Deployment, Linux Systems, Active Directory, Group Policy (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC).

Job Highlights

• Location: On-site — no remote work available
• Work Schedule: Core business hours (8:00 AM – 6:00 PM); occasional after-hours support may be required
• Team Structure: Collaborate with cross-functional IT teams in a large-scale enterprise environment

Key Responsibilities

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints.
• Manage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory).
• Support and troubleshoot Microsoft productivity suite: Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications.
• Configure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions.
• Support single- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations.
• Participate in IT security incident response, including system imaging, malware remediation, and forensic support.
• Plan and execute user and site relocations, including office moves and full-scale site migrations.
• Collaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices.
• Participate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization.

Preferred Qualifications

• 4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment.
• Ability to work with minimal supervision — self-motivated, proactive, and solution-oriented.
• Experience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF).
• Familiarity with IT asset management (ITAM) tools and standard inventory practices.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration).
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management.
• Knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation of routine desktop administration tasks.

Skills: desktop support / end user computing (euc),jamf administration / mac device management,active directory (user administration, permissions, group management),itsm tools (servicenow, remedy, jira, etc.),os deployment & imaging,windows 10/11 administration & troubleshooting,macos / apple device support,hardware troubleshooting (laptops, desktops, printers, docking stations),linux support (ubuntu, centos, rhel),microsoft 365 support (outlook, teams, sharepoint, office apps)