Deskside Support Technician

SmartField Tech; Amsterdam; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

SmartField Tech is seeking an experienced Deskside Support Engineer to provide on-site IT support in Amsterdam, Netherlands. The role involves resolving desktop, laptop, hardware and software issues, configuring equipment, and assisting users with logins and access problems.

You will manage incidents via ITSM/ticketing tools, meet SLA requirements, and escalate complex issues to relevant teams. Strong communication and hands-on hardware/software skills are essential, with English proficiency

Formación

• Experience in Deskside, EUC or Desktop Support.
• Strong Windows troubleshooting skills.
• Hands-on hardware and software support experience.
• Basic networking knowledge and connectivity troubleshooting.
• Familiarity with ITSM/ticketing tools.

Responsabilidades

• Provide on-site deskside and end-user IT support in Amsterdam.
• Troubleshoot desktop, laptop, hardware and software issues.
• Install, configure and replace IT equipment and peripherals.
• Assist users with login, access and basic network problems.
• Manage incidents and service requests through ticketing systems and meet SLA requirements.
• Escalate complex issues to the appropriate support teams.

Conocimientos

Deskside support

Windows troubleshooting

Customer service

Ticketing systems

Communication skills

Networking basics

Herramientas

ITSM tooling

Descripción del empleo

SmartField Tech is looking for an experienced Deskside Support Engineer for an on-site IT support opportunity in Amsterdam, Netherlands.

Location: Amsterdam, Netherlands

Provide on-site deskside and end-user IT support.

Troubleshoot desktop, laptop, hardware and software issues.

Support Windows OS and enterprise applications.

Install, configure and replace IT equipment and peripherals.

Troubleshoot printers, monitors, docking stations and connectivity issues.

Assist users with login, access and basic network problems.

Manage incidents and service requests through ticketing systems.

Escalate complex technical issues to the relevant support teams.

Maintain accurate ticket documentation and meet SLA requirements.

Deliver professional, customer-focused technical support.

Experience in Deskside, EUC or Desktop Support.

Good knowledge of Windows troubleshooting.

Hands-on hardware and software support experience.

Basic networking and connectivity troubleshooting.

Familiarity with ITSM/ticketing tools.

Strong communication and problem-solving skills.

English communication skills required; Dutch is an advantage.