Cybersecurity Service Delivery Manager

Next Ventures; Amsterdam; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Next Ventures is seeking an experienced Cybersecurity Service Delivery Manager to own and oversee cybersecurity services for clients across the Netherlands. You will build trusted relationships, collaborate with Cybersecurity teams and Process Managers, and align operational security with clients’ business priorities.

Responsibilities include managing SLA documentation, driving service improvements, and leading service reviews to shape security roadmaps.

Qualifications

• 5+ years in a similar service delivery role within IT or cybersecurity.
• Strong knowledge of cybersecurity, systems and applications, with ability to connect technical issues to business needs.
• Excellent client and stakeholder management, with adaptable communication for different audiences.
• Strong analytical, organisational and planning skills with experience resolving problems and coordinating projects.
• Bachelor's degree and ITIL v4 Foundation or equivalent; CISSP or CISM desirable; Dutch and English communication required.

Responsibilities

• Own service delivery: Prepare and manage SLA documentation, monitor contractual commitments and ensure services meet client expectations.
• Manage client relationships: Act as the primary contact and escalation point, maintaining clear communication and high client satisfaction.
• Lead service reviews: Evaluate performance, address service challenges and help shape clients’ future security roadmaps.
• Drive continuous improvement: Produce performance reports and work with technical teams to improve service quality and efficiency.
• Coordinate small projects: Manage changes to service scope, planning and delivery within agreed boundaries.

Skills

Client relationship management

Stakeholder management

Analytical skills

Project coordination

Communication tailoring

Education

Bachelor's degree

ITIL v4 Foundation

CISSP/CISM desirable

Job description

Location: Netherlands | Hybrid Amsterdam

Languages: Dutch and English

Duration: 12 Month Contract

Overview

We're looking for an experienced Cybersecurity Service Delivery Manager to take ownership of cybersecurity services for clients across the Netherlands. You'll build trusted relationships, work closely with Cybersecurity teams and Process Managers, and connect operational security with clients' business priorities.

Responsibilities

• Own service delivery: Prepare and manage SLA documentation, monitor contractual commitments and ensure services meet client expectations.
• Manage client relationships: Act as the primary contact and operational escalation point, maintaining clear communication and high client satisfaction.
• Lead service reviews: Evaluate performance, address service challenges and help shape clients’ future security roadmaps.
• Drive continuous improvement: Produce performance reports and work with technical teams and Process Managers to improve service quality and efficiency.
• Coordinate small projects: Manage changes to service scope, taking responsibility for communication, planning and delivery within agreed boundaries.

Experience Required

• 5+ years' experience in a similar service delivery role within IT or cybersecurity.
• Strong knowledge of cybersecurity, relevant systems and applications, with the ability to connect technical issues to business needs.
• Excellent client and stakeholder management skills, including situational awareness and the ability to adapt your communication to different audiences.
• Strong analytical, organisational and planning skills, with experience resolving problems and coordinating projects.
• A relevant bachelor's degree and ITIL v4 Foundation or equivalent. CISSP or CISM is desirable. Effective communication in Dutch is essential, alongside a good command of English.