CX/EX Platform Implementation Lead

CYS Group; Breda; Hybrid; EUR 33,480 - 50,220; Full time

Benefits offered by this job

Hybrid work model

AI support in tasks

Growth opportunities

Work-life balance

Job summary

CYS Group in Breda is looking for an Implementation Consultant to transform customer experience and employee experience strategies into actionable insights using the CYS platform. You will engage with clients to understand their needs and manage data effectively.

This role requires a mix of analytical skills, hands-on programming, and the ability to communicate effectively with stakeholders. CYS offers a balanced workload with opportunities for professional growth and autonomy.

Qualifications

• 2 to 4 years in a customer-facing analytical, research or implementation role.
• Hands-on experience with data tooling and programming surveys.

Responsibilities

• Translate customer CX/EX strategies into measurable and actionable insights.
• Program and maintain surveys, ensuring technical accuracy.
• Deliver insights through well-configured dashboards and reports.
• Build trusted customer relationships, identifying areas for growth.

Skills

Analytical thinking

Customer-facing experience

Survey programming

Data tooling

Research skills

Education

Bachelor's in data analytics, computer science, research or social sciences

Tools

SQL

HTML

JavaScript

Excel

Job description

CYS Group in Breda is looking for an Implementation Consultant to transform customer experience and employee experience strategies into actionable insights using the CYS platform. You will engage with clients to understand their needs and manage data effectively.

This role requires a mix of analytical skills, hands-on programming, and the ability to communicate effectively with stakeholders. CYS offers a balanced workload with opportunities for professional growth and autonomy.