CX Consultant – Key Retail & Logistics Accounts

A.P. Moller - Maersk; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Pension plan

30 days holiday

Commuting Allowance

Bonus Plan

Training opportunities

Job summary

A.P. Moller - Maersk in Rotterdam is seeking a Customer Experience Consultant to own and manage the customer experience for our Key Retail & Lifestyle customers, ensuring smooth end-to-end shipment execution.

You will build strong relationships with stakeholders including offshore GSC teams, handle inquiries, and continually work to improve the business while maintaining a commercial mindset. The role emphasizes English communication, logistics expertise, and proficiency with MS Office tools; a

Qualifications

• Solid background in logistics with exposure to ocean freight and supply chain management.
• Strong sense of urgency and prioritization for time-critical tasks.
• Demonstrated experience in handling customer requests and possessing a commercial mindset.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in English.
• As part of our background check, you could be asked to obtain VOG.

Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

Skills

Logistics

Ocean freight

Supply chain management

MS Office

Outlook

Excel

English communication

Tools

MS Office

Outlook

Excel

Job description

A.P. Moller - Maersk in Rotterdam is seeking a Customer Experience Consultant to own and manage the customer experience for our Key Retail & Lifestyle customers, ensuring smooth end-to-end shipment execution.

You will build strong relationships with stakeholders including offshore GSC teams, handle inquiries, and continually work to improve the business while maintaining a commercial mindset. The role emphasizes English communication, logistics expertise, and proficiency with MS Office tools; a