Ocean Freight Customer Experience Lead

A.P. Moller - Maersk; Leek; On-site; EUR 50,000 - 79,000; Full time

Job summary

Maersk in England is seeking a Customer Experience Consultant for Ocean 4PL to coordinate inbound ocean freight operations end-to-end, acting as control tower and single point of contact for carriers, brokers and customers.

You will monitor KPIs, drive cost-efficient transport solutions, ensure documentation accuracy and compliance, and collaborate with cross-functional teams to deliver high service levels in a fast-paced environment.

Qualifications

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
• Business oriented approach, understanding the impact of your decisions on our customers.
• Fluency in English, both written & spoken.

Responsibilities

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Skills

Stakeholder management

Analytical mindset

Communication skills

Cost optimization

Customer focus

Tools

TMS

ERP systems

Visibility platforms

Job description

Maersk in England is seeking a Customer Experience Consultant for Ocean 4PL to coordinate inbound ocean freight operations end-to-end, acting as control tower and single point of contact for carriers, brokers and customers.

You will monitor KPIs, drive cost-efficient transport solutions, ensure documentation accuracy and compliance, and collaborate with cross-functional teams to deliver high service levels in a fast-paced environment.