Customer Experience Consultant

A.P. Moller - Maersk; Leek; On-site; EUR 50,000 - 79,000; Full time

Job summary

Maersk in England is seeking a Customer Experience Consultant for Ocean 4PL to coordinate inbound ocean freight operations end-to-end, acting as control tower and single point of contact for carriers, brokers and customers.

You will monitor KPIs, drive cost-efficient transport solutions, ensure documentation accuracy and compliance, and collaborate with cross-functional teams to deliver high service levels in a fast-paced environment.

Qualifications

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
• Business oriented approach, understanding the impact of your decisions on our customers.
• Fluency in English, both written & spoken.

Responsibilities

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Skills

Stakeholder management

Analytical mindset

Communication skills

Cost optimization

Customer focus

Tools

TMS

ERP systems

Visibility platforms

Job description

Customer Experience Consultant Ocean 4PL

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for an Ocean fulfillment lead to join our team in Cheadle, England.

What we offer:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

The Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels.

Key responsibilities:

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Who we are looking for:

Someone with:

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
• Business oriented approach, understanding the impact of your decisions on our customers.
• Fluency in English, both written & spoken.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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