Customer and Technical Service Specialist | German Speaking

Undutchables; Amsterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

Undutchables is seeking a Customer and Technical Service Specialist in Amsterdam to enhance support for retail partners. This role involves handling technical inquiries, processing warranty claims, and building strong relationships with retail partners to ensure satisfaction and efficiency.

The ideal candidate will excel in problem-solving, have a strong understanding of mobility technology, and contribute to internal process improvements. This position is critical for maintaining high standards of customer service and operational success.

Qualifications

• Expertise in providing technical support and warranty assistance.
• Strong product knowledge, including specifications and functionality.
• Ability to maintain relationships with retail partners.

Responsibilities

• Act as primary contact for technical questions and troubleshooting.
• Process warranty claims and ensure documentation accuracy.
• Build strong relationships with retail partners.
• Contribute to knowledge bases and improve internal processes.
• Work within defined KPIs for service excellence.

Skills

Technical support

Problem-solving

Customer relationship management

Documentation skills

Knowledge of mobility technology

Job description

Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle.

The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. This role serves as a frontline contact for dealer inquiries and is responsible for ensuring efficient, professional handling of technical and warranty-related requests.

Technical Support

• Act as the primary contact for retail partners regarding technical questions, troubleshooting, and product-related issues
• Provide accurate and timely solutions while escalating complex cases to internal teams when necessary
• Maintain strong product knowledge, including technical specifications, functionality, and installation best practices

Warranty Handling

• Process warranty claims in line with company guidelines
• Ensure all required documentation is complete and accurately recorded
• Collaborate with internal teams to ensure timely resolution of claims
• Identify recurring issues and share insights with Customer Success and Quality teams

Retail Relationship Management

• Build and maintain strong relationships with retail partners through consistent and reliable support
• Provide regular updates on technical and warranty matters
• Collaborate with Sales and Customer Success teams to gather feedback and insights

Knowledge & Process Improvement

• Contribute to internal knowledge bases by documenting recurring issues and solutions
• Support continuous improvement of internal processes and service efficiency
• Provide input to improve technical documentation and product manuals

Performance & KPI Management

• Work within defined KPIs such as response times, first-time resolution, and customer satisfaction
• Monitor service metrics and identify improvement opportunities

  Cross-functional Collaboration

  • Support other departments with technical and warranty expertise when needed
  • Contribute to broader company initiatives through flexible, cross-team collaboration