Frontend Engineer

Marketplace integrations; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Job summary

Marketplace integrations is seeking a Customer Support Specialist who speaks French and English to lead our expansion into the French market. You will be the primary contact for French-speaking users, delivering high-quality support via email, chat, and phone.

You will localize templates and FAQ content, collaborate with the English-speaking product team to report bugs and user feedback, and ensure a smooth, hospitality-driven customer experience.

Qualifications

• Languages: Native or near-native French (C2) and Fluent English (C1).
• Customer-centric mindset with hospitality.
• 1+ years in customer support preferred; graduates welcome with strong language skills.

Responsibilities

• Lead French-speaking support via email, chat, and phone.
• Localize support content, templates, and FAQs for the French market.
• Resolve technical, billing, or account inquiries with high first-contact resolution.
• Coordinate with English-speaking product team to report bugs or feedback.

Skills

French fluency

Customer-centric

Problem solving

Collaboration

Job description

Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region.

Your Key Responsibilities:

• Market Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone.
• Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market.
• Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.
• Cross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience.

Job requirements

Requirements:

• Languages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team.
• Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.
• Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.
• Location: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).