Customer Support Associate, German Speaking

Jobtailor

Amsterdam

On-site

EUR 26,000 - 38,000

Full time

14 days+

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Job summary

Jobtailor in Amsterdam is seeking a customer service agent fluent in German and English to engage with customers through Zendesk, resolve issues, and collaborate with colleagues on Slack. The role also involves completing admin duties and attending team meetings.

You will contribute to growth by meeting quality and productivity targets with a proactive, solution‑oriented and friendly attitude. Shifts run 08:00–19:00 (GMT), Monday to Sunday including bank holidays, with occasional Dutch email

Qualifications

Fluent in German and English.
Background in a customer service-oriented position is a plus.
Comfortable working towards quality and productivity targets.
Proactive and definite “can do” attitude.

Responsibilities

Actively engaging with customers through Zendesk
Working to resolve their issues and communicating with colleagues on Slack
Completing associated admin duties
Attending company and team meetings
Sharing feedback with colleagues
Evaluating performance and working on growth opportunities
Shifts between 08:00 and 19:00 (GMT) Monday-Sunday, including bank holidays; flexibility required
May be asked to jump into Dutch email queue and all English queues

Skills

Fluent in German

Fluent in English

Customer service experience

Zendesk proficiency

Slack communication

Tools

Zendesk

Slack

Job description

Responsibilities

Actively engaging with customers through various channels in Zendesk
Working to resolve their issues and communicating with colleagues on Slack
Completing associated admin duties
Attending company and team meetings
Sharing feedback with colleagues
Evaluating performance and working on growth opportunities
Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday, including bank holidays; flexibility required
May be asked to jump into Dutch email queue and all English queues

Requirements

Fluent in German and English
A background in a customer service-oriented position is a plus
Comfortable working towards quality and productivity targets
A solution-oriented and friendly attitude as well as a kind nature
Proactive and definite “can do” attitude.

Core Competencies

Demonstrates strong customer service skills with fluency in German and English, effectively engaging with customers through Zendesk and Slack. Exhibits a proactive, solution-oriented attitude while meeting quality and productivity targets.

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