Customer Success Advisor

Abroad Experience International Recruitment; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

25 holiday days

Extensive onboarding and continuous on

Job summary

Abroad Experience International Recruitment is seeking a German-speaking Customer Success Advisor to join our global client’s team in Amsterdam. You will support German and English-speaking customers via email, phone, and live chat, ensuring licenses are correct and customers are well supported in software usage.

Responsibilities include handling licensing inquiries, preparing quotations, managing orders end-to-end, and collaborating with Account Managers, Finance and Support teams to ensure

Qualifications

• Native proficiency in German.
• 1-2 years of experience in contract renewals, customer success, customer service, inside sales, or a similar client-facing role.
• Strong organisational skills with the ability to manage multiple tasks and maintain high attention to detail.
• Proactive mindset with a willingness to learn and adapt in a fast-paced software sales environment.
• Results-driven, able to work independently and in a cross-functional team.

Responsibilities

• Respond to customer inquiries regarding licensing, pricing, payment information, and order status via email, phone, and live chat.
• Prepare and manage quotations for new software licenses and renewals for sales teams and customers.
• Proactively follow up on quotations to support business conversion.
• Oversee end-to-end order process, ensuring pricing, licensing details and delivery accuracy.
• Collaborate with Account Managers, Technical Support, Finance and external stakeholders to ensure smooth processes.
• Maintain accurate customer and order records in internal systems.
• Support additional administrative and operational tasks as required.

Job description

Our client is a global online marketplace (and reseller) for developer software tools and components. They are looking for an ambitious German-speaking Customer Success Advisor to join their team.

Key Responsibilities:

As a Customer Success Advisor, you will serve as a key point of contact for existing German and English speaking customers. You will provide support via email, phone, and live chat, ensuring customers are correctly licensed and fully supported in their software usage. The role combines customer relationship management, service delivery, and sales support responsibilities.

• Respond to customer inquiries regarding software licensing, pricing, payment information, and order status via email, phone, and live chat
• Prepare and manage quotations for new software licenses and renewals for both the sales team and assigned customers
• Proactively follow up on quotations to support business conversion
• Oversee the end-to-end order process, ensuring accuracy in pricing, licensing details, and delivery
• Collaborate with Account Managers, Technical Support, Finance, and external stakeholders to ensure smooth operational processes
• Maintain accurate customer and order records within internal systems
• Support additional administrative and operational tasks as required

Requirements:

• Native proficiency in German
• 1-2 years of experience in contract renewals, customer success, customer service, inside sales, or a similar client-facing role;
• Strong organisational skills with the ability to manage multiple tasks effectively and maintain high attention to detail
• A proactive mindset with a willingness to learn and adapt within a fast-paced software sales environment
• Results-driven, with the ability to work independently as well as collaboratively within a cross-functional team to achieve targets

What's in it for you:

• Competitive salary + Monthly performance-based bonus
• 25 holiday days
• Extensive onboarding and continuous support
• Collaborative and international business culture with a supportive team environment