Customer Support Agent - Dutch speaking

Fastned UK Limited; Amsterdam; Hybrid; EUR 28,000 - 36,000; Part time

Benefits offered by this job

Stock option plan

Development budget €3,000 per year

Pension plan (fully covered)

Daily vegetarian lunches and snacks

Access to EV fleet

Year-round events and travel support

Company swag

Job summary

Fastned in Amsterdam is looking for a Dutch & English speaking Customer Support Agent to deliver exceptional service and a top-notch charging experience.

You will handle queries via phone, email, WhatsApp, and the app, update internal databases with feedback, and collaborate with teams to shape the future of our customer operations.

Qualifications

• Fluent in Dutch and English.
• At least some customer service experience.
• Zendesk experience is a plus.
• Excellent communication and a proactive mindset.

Responsibilities

• Answer queries and provide support to customers via phone, email, WhatsApp, and the app.
• Update internal databases with feedback on technical issues, feature requests, and other useful information.
• Collaborate with different teams to help shape the future and follow through on projects.

Skills

Dutch fluency

English fluency

Customer service

Zendesk

Tools

Zendesk

Job description

Join our inhouse Customer Operations team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 300+ colleagues with over 40 nationalities we have the ambition to build a European network of fast charging stations. We focus on prime locations where electric drivers can charge their vehicles with energy from the sun and wind. What sets us apart is our focus on sustainability and clean energy. As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers.

Your role

At Fastned, we pride ourselves on providing our customers with exceptional service and a top-notch charging experience. As our Dutch & English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition.

One of the things that makes working at Fastned so enjoyable is our innovative and forward-thinking approach. We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table.

As our Dutch & English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app. You'll use your excellent communication skills to identify customer needs and help them navigate our features and services. You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings. Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.

Who we are looking for

• You are fluent in both Dutch & English,
• Available to work at least 24 hours per week, also on weekends,
• You’ve already gained first customer service experience (experience with Zendesk is a plus),
• You genuinely enjoy interacting with people, both over the phone and in writing,
• You follow processes and, at the same time, proactively share ideas on how to improve them,
• You are results-driven and stress resistant.

Our perks

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balanceand have family-friendly policies in place. Our benefits include:

• Stock option plan -> we believe in shared value creation;
• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
• An attractive pension plan (fully covered by Fastned);
• Daily vegetarian lunches, snacks & drinks are provided at our office locations;
• Full access to our electric vehicle fleet with all charging expenses covered;
• Next to fun events year-round, we throw notorious Christmas parties, go skiing in Austria and put on ourepic Fastned Days (check our last edition out here);
• Other perks include full travel compensation and company swag, to make you look extra electric!

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.