Customer Support Specialist — Amsterdam | Impact & Growth

Hub; Amsterdam; On-site; EUR 38,000 - 50,000; Full time

Job summary

Shine is seeking a Customer Support Specialist in Amsterdam to join our hands-on team. You will be the trusted contact for Dutch customers, helping with on-boarding, bookkeeping questions, and day-to-day support across email, chat, and phone.

You’ll turn inquiries into smooth experiences and contribute to a growing, customer-centric fintech platform. You should be a native Dutch speaker with strong English, at least 2 years in a customer-facing role, and a keen interest in SaaS or tech.

Qualifications

• 2+ years in a customer-facing role (support, sales, etc.) in a SaaS or tech-driven environment.
• Native Dutch speaker with clear English communication.
• Genuine customer-focused mindset — empathetic, solution-oriented and service-driven.

Responsibilities

• Provide support via email, chat, and phone to entrepreneurs, bookkeepers, and small businesses — with a personal touch.
• Assist with income tax preparation and banking/accounting queries.
• Support customer onboarding and help users update financial information and navigate bookkeeping tasks.

Skills

Customer focus

Team player

Problem solving

Communication

Organized

Proactive learner

Tools

Slack

Notion

Intercom

Job description

Shine is seeking a Customer Support Specialist in Amsterdam to join our hands-on team. You will be the trusted contact for Dutch customers, helping with on-boarding, bookkeeping questions, and day-to-day support across email, chat, and phone.

You’ll turn inquiries into smooth experiences and contribute to a growing, customer-centric fintech platform. You should be a native Dutch speaker with strong English, at least 2 years in a customer-facing role, and a keen interest in SaaS or tech.