Customer Care Professional

Michael Page (Netherlands); Rotterdam; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

International environment

Competitive salary

Growth opportunities

Direct impact on customer satisfaction

Job summary

Michael Page (Netherlands) is seeking an experienced Customer Service/Order Management professional for an international trading and supply chain environment in Rotterdam. You will own orders from start to delivery and coordinate with logistics and sales teams.

The role requires 3–4 years in customer service, order management, Salesforce experience, and fluent English; Dutch is a plus. Hybrid working is available and you will make a direct impact on customer satisfaction.

Qualifications

• 3–4 years of experience in Customer Service, Customer Care, or Order Management.
• Experience with Salesforce is required.
• Fluent in English; Dutch is a plus.

Responsibilities

• Manage customer inquiries via phone and email.
• Process and monitor customer orders from start to finish.
• Coordinate deliveries with logistics and warehouse partners.
• Resolve customer complaints and ensure timely follow-up.
• Maintain accurate customer and order data in Salesforce.
• Monitor order status and communicate updates.

Skills

Salesforce

Customer Service

Order Management

Stakeholder Management

Communication

MS Office

English

Dutch

Tools

Salesforce

Microsoft Office

Job description

• International role with stakeholder exposure.
• Own customers from order to delivery.

About Our Client

Our client is an international organization operating within a dynamic trading and supply chain environment. The company values customer focus, collaboration, operational excellence, and continuous improvement.

Job Description

• Manage customer inquiries via phone and email.
• Process and monitor customer orders from start to finish.
• Coordinate deliveries with logistics and warehouse partners.
• Resolve customer complaints and ensure timely follow-up.
• Maintain accurate customer and order data in Salesforce.
• Monitor order status and proactively communicate updates.
• Collaborate with Sales, Supply Chain, and Logistics teams.
• Support process improvement initiatives and customer service excellence.
• Ensure service levels and customer expectations are consistently met.

The Successful Applicant

• Minimum 3-4 years of experience in Customer Service, Customer Care, or Order Management.
• Experience working with Salesforce is required.
• Strong communication and relationship management skills.
• Customer-focused and solution-oriented mindset.
• Able to work independently and manage multiple priorities.
• Experience within an international, logistics, supply chain, or trading environment is an advantage.
• Proficient in Microsoft Office applications.
• Fluent in English, both written and spoken. Dutch is a pré.

What's on Offer

• Competitive salary package.
• International and collaborative working environment.
• Opportunity to make a direct impact on customer satisfaction.
• Diverse role with broad stakeholder exposure.
• Professional development and growth opportunities.
• Hybrid working possibilities.
• Being part of a growing organization.