Customer Service Specialist (Supply Chain & Order Management)

JP Gray; Schiphol-Rijk; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Exposure to international supply chain

Professional onboarding and training

Learning and development opportunities

Global organisation experience

Collaborative working environment

Career progression in supply chain

Job summary

JP Gray in Schiphol, Netherlands, is seeking a proactive Customer Service Associate to manage orders from start to finish within a dynamic supply chain environment. You will be the key link between customers, logistics, operations and internal stakeholders, ensuring a seamless experience and high service levels throughout the order lifecycle.

Ideal for recent graduates or junior professionals, the role offers a 12-month assignment with potential extension and full-time hours.

Qualifications

• Bachelor's degree or equivalent level of education and experience.
• Excellent communication and interpersonal skills.
• Strong customer-focused mindset.
• Ability to prioritise tasks and manage multiple activities simultaneously.
• High attention to detail and organisational skills.
• Problem-solving mentality and willingness to learn.
• Interest in Supply Chain, Logistics, Customer Service or Operations.
• Previous work experience is not required.

Responsibilities

• Process and manage customer orders through various systems and platforms.
• Monitor order progress and coordinate timely deliveries.
• Communicate proactively with customers regarding order status and updates.
• Handle order amendments and change requests in line with company procedures.
• Prepare and validate shipping documentation and customer specifications.
• Support customers with questions regarding invoices, contracts and deliveries.
• Identify risks, bottlenecks and opportunities for process improvement.
• Escalate complex issues to relevant internal stakeholders when required.
• Collaborate closely with logistics, supply chain and operations teams.
• Support continuous improvement initiatives within customer service processes.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Prioritise tasks

Attention to detail

Problem-solving

Interest in Supply Chain/Logistics/Ops

Team collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

Salesforce

ERP systems

CRM systems

Microsoft Excel

Job description

Customer Service Associate (Supply Chain & Order Management)

Location: Schiphol, Netherlands

Hours: Full-time (40 hours per week)

Contract: 12-month assignment with high potential extension

Languages: English required

About the Role

We are looking for a proactive Customer Service Specialist to join an international organisation operating within a dynamic supply chain environment. In this role, you will serve as the key link between customers, logistics, operations and internal stakeholders. You will be responsible for managing customer orders from start to finish, ensuring a seamless experience and maintaining high service levels throughout the order lifecycle. This is an excellent opportunity for recent graduates and junior professionals looking to build a career in Customer Service, Supply Chain or Operations.

What You'll Do

• Process and manage customer orders through various systems and platforms.
• Monitor order progress and coordinate timely deliveries.
• Communicate proactively with customers regarding order status and updates.
• Handle order amendments and change requests in line with company procedures.
• Prepare and validate shipping documentation and customer specifications.
• Support customers with questions regarding invoices, contracts and deliveries.
• Identify risks, bottlenecks and opportunities for process improvement.
• Escalate complex issues to relevant internal stakeholders when required.
• Collaborate closely with logistics, supply chain and operations teams.
• Support continuous improvement initiatives within customer service processes.

What You'll Bring

• Bachelor's degree or equivalent level of education and experience.
• Excellent communication and interpersonal skills.
• Strong customer-focused mindset.
• Ability to prioritise tasks and manage multiple activities simultaneously.
• High attention to detail and organisational skills.
• Problem-solving mentality and willingness to learn.
• Interest in Supply Chain, Logistics, Customer Service or Operations.
• Previous work experience is not required.

Nice-to-Have Skills

• Internship or work experience within Customer Service, Supply Chain or Logistics.
• Experience with order processing or order management activities.
• Knowledge of supply chain and fulfilment processes.
• Experience working in an international business environment.

Systems & Tools

Experience with one or more of the following is considered an advantage:

• SAP
• Oracle
• Salesforce
• ERP systems
• CRM systems
• Microsoft Excel

Benefits & Perks

• Opportunity to work within a global organisation.
• Exposure to international supply chain and customer operations.
• Professional onboarding and training.
• Learning and development opportunities.
• Collaborative and supportive working environment.
• Valuable experience in order management and customer-facing operations.
• Potential career progression into Supply Chain, Operations or Customer Service leadership roles.