Senior Customer Experience Operations Lead

JD.COM; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading online retail company in Rotterdam is seeking a Senior Customer Experience Operations Specialist to enhance user experiences and optimize operations. Candidates should have over 3 years in e-commerce or retail with strong data analysis skills. The role requires cross-functional collaboration, proficiency in English, and the ability to independently manage customer experience metrics. Competitive salary and growth opportunities are offered.

Qualifications

• 3+ years of experience in e-commerce or retail customer experience operations.
• Proficiency in English (spoken and written).
• Strong initiative and independent thinking.

Responsibilities

• Understand user scenarios to drive experience improvements.
• Conduct audits and identify user experience issues.
• Collaborate to resolve daily experience problems.

Skills

User research

Data analysis

Problem-solving

Cross-functional collaboration

Communication

Education

Bachelor’s degree

Tools

Advanced Excel

Power BI

SQL

Job description

A leading online retail company in Rotterdam is seeking a Senior Customer Experience Operations Specialist to enhance user experiences and optimize operations. Candidates should have over 3 years in e-commerce or retail with strong data analysis skills. The role requires cross-functional collaboration, proficiency in English, and the ability to independently manage customer experience metrics. Competitive salary and growth opportunities are offered.