Global Head of Customer Support & Logistics (AI-Driven)

MyCareer+; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading staffing agency is seeking a Head of Customer Support to lead global operations from Amsterdam. You will oversee a growing support team and logistics operations, implementing AI tools to boost efficiency and ensuring high customer satisfaction. The role demands strong leadership and a background in scaling teams in customer support and logistics. This position offers a chance to make significant impact in a dynamic environment.

Qualifications

• Experience scaling support teams from 0 to 30-50 members.
• Expertise in AI tools and automation for customer support.
• Proven background in global logistics operations.

Responsibilities

• Oversee and optimize the support team based in the Philippines.
• Manage logistics operations to meet global shipping SLAs.
• Conduct training and development sessions for the support team.

Skills

Leadership

Data analysis

Customer satisfaction improvement

Experience with AI tools

Tools

Zendesk

Gorgias

Freshdesk

Job description

A leading staffing agency is seeking a Head of Customer Support to lead global operations from Amsterdam. You will oversee a growing support team and logistics operations, implementing AI tools to boost efficiency and ensuring high customer satisfaction. The role demands strong leadership and a background in scaling teams in customer support and logistics. This position offers a chance to make significant impact in a dynamic environment.