Global Head of Customer Support & Logistics (AI-Driven)

MyCareer+; Amsterdam; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading staffing agency is seeking a Head of Customer Support to lead global operations from Amsterdam. You will oversee a growing support team and logistics operations, implementing AI tools to boost efficiency and ensuring high customer satisfaction. The role demands strong leadership and a background in scaling teams in customer support and logistics. This position offers a chance to make significant impact in a dynamic environment.

Formación

• Experience scaling support teams from 0 to 30-50 members.
• Expertise in AI tools and automation for customer support.
• Proven background in global logistics operations.

Responsabilidades

• Oversee and optimize the support team based in the Philippines.
• Manage logistics operations to meet global shipping SLAs.
• Conduct training and development sessions for the support team.

Conocimientos

Leadership

Data analysis

Customer satisfaction improvement

Experience with AI tools

Herramientas

Zendesk

Gorgias

Freshdesk

Descripción del empleo

A leading staffing agency is seeking a Head of Customer Support to lead global operations from Amsterdam. You will oversee a growing support team and logistics operations, implementing AI tools to boost efficiency and ensuring high customer satisfaction. The role demands strong leadership and a background in scaling teams in customer support and logistics. This position offers a chance to make significant impact in a dynamic environment.