Customer Support Engineer

Philips Lighting Spain SL.; Eindhoven; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid/ Flexible work

Annual bonus

25 vacation days

Learning & development

Pension scheme

Employee discounts

Share purchase program

Job summary

Signify Netherlands is seeking a Customer Support Engineer to resolve complex technical issues in connected lighting systems. You will analyze product and system failures, identify root causes, and implement preventive actions.

Remote and on-site support will be required, with collaboration across Quality, Engineering, and Business teams. You will join a team of 11 technical engineers in the Netherlands, benefit from hybrid and flexible working, extensive learning opportunities, and an

Qualifications

• Bachelor's degree in Electronics, Mechanical Engineering, Computer Science, Software Engineering, or related field.
• Experience troubleshooting technical systems and supporting customers.
• Fluency in Dutch.
• Knowledge of lighting systems is a plus.

Responsibilities

• Resolve complex technical issues and provide high-quality support to customers.
• Analyze product and system failures, identifying root causes and implementing preventive actions.
• Support customers both remotely and on-site when required.
• Collaborate with Quality, Engineering, and Business teams to drive lasting solutions.
• Manage and execute recall activities.
• Ensure accurate documentation of cases and solutions within our support systems.
• Proactively identify recurring issues and recommend service improvements.
• Build trusted customer relationships and advise on additional service opportunities.
• Contribute to improving service efficiency, effectiveness, and customer satisfaction.

Skills

Analytical thinking

Problem solving

Communication skills

Dutch language

Education

Bachelor's degree in Electronics/Engineering/CS

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role Customer Support Engineer | Signify Netherlands

Bij Signify maak jij technologie werkend Wanneer een compleet kantoorpand niet meer communiceert met het lichtmanagementsysteem. Wanneer armaturen onverwacht uitvallen. Wanneer een klant een storing ziet die niemand direct kan verklaren. Dan begint jouw werk. Bij Signify ontwikkelen we slimme verlichtingsoplossingen die gebouwen, steden en industriële omgevingen intelligenter, duurzamer en energiezuiniger maken. Achter die technologie zitten producten, software, connectiviteit, sensoren, IoT-platformen en complexe systemen die perfect moeten samenwerken. Als Customer Support Engineer duik jij in de technische uitdaging achter de storing. Je analyseert data, zoekt naar de root cause en werkt samen met specialisten uit verschillende disciplines om een blijvende oplossing te realiseren. Dit is geen traditionele servicedeskfunctie. Dit is een rol voor iemand die energie krijgt van techniek, graag puzzels oplost en niet stopt voordat hij of zij begrijpt waarom iets gebeurt.

Wat maakt deze functie interessant? Je werkt aan: Producten die wereldwijd worden gebruikt Connected lighting systemen Netwerken en connectiviteit Slimme gebouwen en smart city-oplossingen Jij bent degene die techniek, klant en oplossing samenbrengt.

Wat ga je doen?

• Je lost technische uitdagingen op
• Je onderzoekt op afstand (remote) storingen, analyseert en brengt de daadwerkelijke oorzaak boven tafel.
• Je bent de technische expert voor klanten
• Klanten vertrouwen op jouw kennis wanneer verlichting niet doet wat het zou moeten doen.
• Je voorkomt toekomstige problemen
• Je kijkt verder dan de directe oplossing. Door trends en terugkerende issues te herkennen help je producten en processen structureel verbeteren.
• Je werkt met experts uit de hele organisatie Van Quality Engineers tot Product Development. Samen zorg je ervoor dat problemen definitief worden opgelost.

Wie zoeken we?

Je hoeft geen verlichtingsexpert te zijn. Wel zoeken we iemand die nieuwsgierig is naar techniek en graag begrijpt hoe verlichtingsproducten en systemen (samen-)werken. Het gaat om een full time functie (40 uur) waar we een klantgerichte instelling en uitstekende communicatieve vaardigheden in het Nederlands, zowel mondeling als schriftelijk, vragen. Misschien werk je nu als: Field Service Engineer Support Engineer Service Engineer Maintenance Engineer IoT Engineer Network Engineer Software Support Specialist Of je hebt een technische achtergrond in: Elektrotechniek Mechatronica Industriële Automatisering Informatica Software Engineering Werktuigbouwkunde

Belangrijker nog:

• Je houdt van troubleshooting
• Je denkt analytisch en gestructureerd
• Je wilt weten waarom iets fout gaat
• Je vindt klantcontact leuk
• Je krijgt energie van nieuwe technologie

Wat krijg je ervoor terug?

Bij Signify krijg je de kans om te werken aan technologie die wereldwijd zichtbaar is. Daarnaast bieden we:

• Een uitstekend salaris passend bij jouw ervaring
• Jaarlijkse bonusregeling
• 25 vakantiedagen plus de mogelijkheid om extra dagen bij te kopen
• Hybride werken en veel flexibiliteit
• Uitstekende opleidings- en ontwikkelmogelijkheden
• Een aantrekkelijke pensioenregeling
• Korting op Signify-producten
• De mogelijkheid om aandeelhouder van Signify te worden

Waarom Signify?

Omdat je hier niet aan één machine of één product werkt. Je werkt aan complete ecosystemen van hardware, software, sensoren, connectiviteit en data. Je komt terecht in een team van 11 technische engineers die elkaar uitdagen, kennis delen en samen complexe problemen oplossen. En ondertussen draag je bij aan een duurzamere wereld waarin technologie slimmer omgaat met energie.

Ben jij iemand die liever de oorzaak vindt dan een workaround bedenkt? Dan willen we graag met je kennismaken. Word Customer Support Engineer bij Signify en help mee de toekomst van connected lighting vorm te geven.

English version Customer Support Engineer | Signify Netherlands

Help shape the future of connected lighting! At Signify, formerly Philips Lighting, we are the global leader in lighting and smart lighting solutions for professionals, consumers, and the Internet of Things (IoT). Every day, our innovations make cities smarter, buildings more sustainable, and lives better. We are looking for a Customer Support Engineer who is passionate about technology, problem-solving, and customer success. In this role, you will combine your technical expertise with customer interaction, helping to resolve complex issues related to our connected lighting systems and software solutions. You will join a team of 11 highly skilled Service & Support Engineers dedicated to delivering outstanding service across the Netherlands. If you enjoy troubleshooting, root cause analysis, and working with innovative technologies, we would love to hear from you.

Why join Signify?

Work for the global market leader in lighting and connected technologies Be part of a collaborative team with extensive technical expertise Gain exposure to innovative IoT, software, connectivity, and smart lighting solutions Take ownership of challenging technical cases and drive continuous improvement Develop your career through world-class learning, coaching, and growth opportunities Contribute to a more sustainable and energy-efficient future

What you'll do

• Resolve complex technical issues and provide high-quality support to customers.
• Analyze product and system failures, identifying root causes and implementing preventive actions.
• Support customers both remotely and on-site when required.
• Collaborate with Quality, Engineering, and Business teams to drive lasting solutions.
• Manage and execute recall activities.
• Ensure accurate documentation of cases and solutions within our support systems.
• Proactively identify recurring issues and recommend service improvements.
• Build trusted customer relationships and advise on additional service opportunities.
• Contribute to improving service efficiency, effectiveness, and customer satisfaction.

What you'll bring

• Bachelor's degree in Electronics, Mechanical Engineering, Computer Science, Software Engineering, or a related technical field.
• Alternatively, a technical diploma combined with relevant professional experience.
• Experience troubleshooting technical systems and supporting customers in a field service or technical support environment.
• Knowledge of software, connectivity, digital systems, or IoT technologies.
• Strong analytical and problem-solving skills.
• Experience working in projects or project-based environments.
• Customer-oriented mindset with excellent communication skills.
• Knowledge of lighting systems is a plus but not mandatory.
• Fluency in Dutch.

What you'll get

• Competitive salary based on your experience.
• Annual performance and company bonus.
• 25 vacation days, with the possibility to purchase up to 20 additional days.
• Hybrid and flexible working environment.
• Extensive learning and development opportunities.
• Attractive pension scheme and collective health insurance.
• Employee discounts on Signify products.
• Opportunity to purchase Signify shares.

Ready to make an impact?

At Signify, innovation, sustainability, and diversity are at the heart of everything we do. We continuously invest in our people, helping them grow while creating technologies that transform the way the world uses light. Join us and help shape a brighter, smarter, and more sustainable future.

Privacy Notice for the Recruitment Process Concerning US based roles

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation conducted by Signify, (c) consistent with Signify's legal duty to furnish information.