Customer Support Coordinator

SIRE LIFE SCIENCES; Venlo; On-site; EUR 32,000 - 46,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a proactive and detail-oriented Customer Support Coordinator to join our sales team. You will provide essential administrative support to ensure smooth order processing and maintain strong communication with customers and internal departments.

Responsibilities include accurately processing orders, updating the ERP system, preparing quotations and commercial documents, and assisting the sales team with daily tasks.

Qualifications

• Experience in sales support, customer service, or administrative roles.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication skills.

Responsibilities

• Process customer orders and manage order entry.
• Maintain customer and product information in the ERP system.
• Prepare sales reports, quotations, and other commercial documents.
• Assist the sales team with daily administrative tasks.
• Coordinate with departments such as Customer Service, Supply Chain, and Logistics to ensure efficient order processing.
• Monitor order statuses and follow up on customer inquiries or requests.
• Support ongoing sales administration and contribute to process improvements.

Skills

Customer service

Sales support

Administrative tasks

Organizational skills

Communication skills

Tools

SAP

Microsoft Office

Job description

Company Overview:

A leading international company in the food industry dedicated to delivering high-quality products and exceptional service. Their focus is on fostering a collaborative and innovative work environment that supports both personal and professional growth.

Job Description:

We are seeking a proactive and detail-oriented Customer Support Coordinator to join our client's sales team. In this role, you will provide essential administrative support to ensure smooth order processing and maintain strong communication with customers and internal departments.

Responsibilities:

• Accurately process customer orders and manage order entry.
• Keep customer and product information up-to-date in the company’s ERP system.
• Prepare sales reports, quotations, and other commercial documents.
• Assist the sales team with daily administrative tasks.
• Coordinate with departments such as Customer Service, Supply Chain, and Logistics to ensure efficient order processing.
• Monitor order statuses and follow up on customer inquiries or requests.
• Support ongoing sales administration and contribute to process improvements.

Requirements:

• Experience in sales support, customer service, or administrative roles.
• Strong organizational skills, with attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication skills.
• Proficiency in Microsoft Office; experience with SAP is a plus.
• Good command of English; knowledge of Dutch or other European languages is advantageous.

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