Customer Operations Coordinator

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 38,000 - 62,000; Full time

Job summary

SIRE LIFE SCIENCES in the Netherlands seeks a Customer Operations Coordinator to support accurate order processing and proactive customer service across Europe, with a primary focus on Belgium. This role collaborates with logistics and internal teams to ensure timely deliveries and effective issue resolution.

You will manage daily order entry via SAP S/4HANA, ERP tools, and related platforms, monitor discrepancies, and drive improvements in an automated setting.

Qualifications

• Bachelor’s degree with 3+ years of experience in a relevant field.
• Experience in a customer service environment, preferably FMCG.
• Fluency in Dutch and English (written and spoken).
• Strong understanding of FMCG supply chain processes.
• Experience with SAP S/4HANA and CRM platforms is a strong plus.

Responsibilities

• Assist with daily order entry, validation, and monitoring across digital platforms (EDI, web portals, robotic systems).
• Collaborate with internal teams to resolve delivery or customer experience discrepancies.
• Communicate proactively with customers and logistics partners to provide updates and manage expectations.
• Support process improvements by identifying gaps and contributing to system optimization and automation projects.
• Participate in system testing, documentation, and cross-team routines across end-to-end supply chain processes.
• Contribute to team efforts to ensure high-quality service delivery in Europe, with a focus on Belgium.

Skills

Dutch (flu ent)

English (fluent)

Communication

Problem solving

Teamwork

Education

Bachelor’s or MSc in Customer Operations/Supply Chain/Logistics

Tools

SAP S4HANA

Salesforce

Job description

The Company

A Global leading international dairy company with a cooperative heritage spanning over 150 years. The company processes milk into a diverse range of dairy products and ingredients, offering consumers high-quality options such as milk, yogurt, condensed milk, dairy-based beverages, cheese, butter, quark, and cream.

Role Description

We are seeking a Customer Operations Coordinator to join our team in supporting efficient and accurate order processing and customer service. This role is vital in maintaining smooth supply chain activities, ensuring customer satisfaction through effective communication, issue resolution, and operational support within a highly automated environment.

Responsibilities

• Assisting with daily order entry, validation, and monitoring across various digital platforms, including EDI, web portals, and robotic systems.
• Collaborating with internal teams to address and resolve discrepancies affecting delivery or customer experience.
• Communicating proactively with customers and logistics partners to provide updates and manage expectations.
• Supporting continuous improvement initiatives by identifying process gaps and contributing to system optimization and automation projects.
• Participating in system testing, documentation, and cross-team routines to strengthen understanding of end-to-end supply chain processes.
• Contributing to team efforts to ensure high quality service delivery in the Europe region, primarily focusing on Belgium.

Requirements

• Bachelor’s degree with 3+ years of experience, or a Master's degree in Customer Operations, Supply Chain Management, or Logistics.
• Experience in a customer service environment, preferably within FMCG.
• Fluency in Dutch and proficiency in English (both written and spoken).
• Good understanding of FMCG supply chain processes.
• Experience with ERP systems, such as SAP S4HANA, and digital tools supporting the Order to Cash process.
• Familiarity with Salesforce or similar CRM platforms is a strong plus.