Customer Service Support Specialist (Part-Time)

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 22,000 - 30,000; Part time

Job summary

SIRE LIFE SCIENCES is seeking a part-time Customer Service Support Specialist to bolster the Customer Operations team in a fast-paced supply chain environment.

You will ensure accurate order processing, manage customer communications, and support continuous improvement initiatives while collaborating with Logistics, IT and Sales to deliver top-notch service.

Qualifications

• Bachelor’s degree with 3+ years in Customer Operations, Supply Chain Management or Logistics.
• Experience in customer service, ideally in FMCG.
• Fluency in Dutch and good proficiency in English.
• Familiarity with ERP systems, customer platforms, and digital order management tools.
• Experience with Salesforce and SAP S/4HANA is advantageous.
• Able to work 20 hours per week.

Responsibilities

• Support order-to-cash by ensuring correct, timely order entry across digital platforms (EDI and web portals).
• Monitor delivery statuses and system outputs, resolving discrepancies.
• Communicate proactively with customers and logistics partners to provide updates and manage expectations.
• Collaborate with internal teams to resolve issues affecting customer satisfaction.
• Support ongoing process improvements, automation, and system testing.
• Maintain documentation and assist in optimized workflows across supply chain processes.
• Work with Customer Operations, Supply Chain, IT and Logistics to ensure seamless service.

Skills

Dutch language

English proficiency

Education

Bachelor's or Master's in Customer Operations/SCM/Logistics

Tools

ERP systems

Salesforce

SAP S/4HANA

Job description

Company - General Description:

A leading organization committed to delivering high-quality products and excellent customer service within a complex, automated supply chain environment. The company values growth, development, and making a positive impact on the world through better nutrition.

Job Description:

They are looking for a Customer Service Support Specialist to assist their Customer Operations team. The role involves ensuring accurate order processing, managing customer communications, and supporting continuous improvement initiatives within a dynamic supply chain setting. This is a part-time role designed to support the daily operational activities and enhance customer satisfaction.

Responsibilities:

• Support the order-to-cash process by ensuring correct, timely order entry across digital platforms like EDI and web portals.
• Monitor delivery statuses and system outputs, identifying and resolving discrepancies.
• Communicate proactively with customers and logistics partners to provide updates and manage expectations.
• Collaborate with internal teams to resolve issues affecting customer satisfaction.
• Support ongoing process improvements, automation, and system testing efforts.
• Maintain documentation and assist in optimized workflows, gaining a solid understanding of supply chain processes and digital systems.
• Work closely with colleagues across Customer Operations, Supply Chain, IT, and Logistics to ensure seamless service delivery.

Requirements:

• A bachelor’s degree with at least 3 years of relevant experience, or a master’s degree in Customer Operations, Supply Chain Management, or Logistics.
• Experience in customer service, ideally within FMCG.
• Fluency in Dutch and good proficiency in English (written and spoken).
• Knowledge of FMCG supply chain processes.
• Familiarity with ERP systems, customer platforms, and digital order management tools.
• Experience with Salesforce and SAP S/4HANA is highly advantageous.
• Able to work 20 hours per week.