Customer Supply Chain Coordinator

SIRE LIFE SCIENCES; Rotterdam; On-site; EUR 42,000 - 60,000; Full time

Job summary

SIRE LIFE SCIENCES in the Netherlands is seeking a Customer Supply Chain Coordinator to drive end-to-end order-to-cash, analyze supply chain performance, and lead process improvements. You will coordinate with logistics, sales, demand planning, marketing, and finance to ensure excellent service and efficiency.

The role emphasizes maintaining strong customer relationships, proactive issue resolution, and regular performance reviews.

Qualifications

• Bachelor’s degree
• Minimum of 2 years’ relevant experience in supply chain or logistics
• Experience with ERP systems, SAP or BW preferred
• Fluency in Dutch and English (and French for Belgium)
• Strong analytical skills and ability to interpret data and processes
• Good communication skills with a tactical and strategic mindset
• Experience working closely with customers is a plus

Responsibilities

• Monitor and analyze customer operations through data review to identify opportunities for improved service, reduced costs, and increased speed across the supply chain.
• Lead and implement improvement projects within customer order management and logistics processes.
• Act as the main point of contact for customers regarding service and logistics queries, including order tracking, master data updates, complaints, and returns.
• Collaborate with internal teams such as logistics, sales, demand planning, marketing, and finance to align on customer-specific issues and ensure smooth execution.
• Proactively identify and communicate daily supply chain issues such as stock shortages and late deliveries, working with relevant teams to resolve them.
• Keep customers informed about product changes, availability, and operational updates, ensuring optimal execution of plans.
• Maintain and develop customer relationships through regular performance reporting and operational reviews, including preparing for and conducting customer visits.

Skills

Analytical skills

Communication skills

Customer-focused

Strategic mindset

Education

Bachelor's degree

Tools

SAP

BW

Job description

Company

A leading global organization committed to making a positive impact through sustainable business practices. With a presence in over 190 countries and a portfolio of beloved brands, this company emphasizes innovation, inclusivity, and collaboration, creating a dynamic environment where employees can thrive and contribute to meaningful change.

Role Description

The Customer Supply Chain Coordinator plays a vital role within the Customer Operations team, managing the end-to-end order-to-cash process and ensuring seamless coordination between the company and its customers. This position involves analyzing customer supply chain performance, driving process improvements, and maintaining strong operational relationships to enhance service levels and efficiency.

Responsibilities

• Monitor and analyze customer operations through data review to identify opportunities for improved service, reduced costs, and increased speed across the supply chain.
• Lead and implement improvement projects within customer order management and logistics processes.
• Act as the main point of contact for customers regarding service and logistics queries, including order tracking, master data updates, complaints, and returns.
• Collaborate with internal teams such as logistics, sales, demand planning, marketing, and finance to align on customer-specific issues and ensure smooth execution.
• Proactively identify and communicate daily supply chain issues such as stock shortages and late deliveries, working with relevant teams to resolve them.
• Keep customers informed about product changes, availability, and operational updates, ensuring optimal execution of plans.
• Maintain and develop customer relationships through regular performance reporting and operational reviews, including preparing for and conducting customer visits.

Requirements

• Bachelor’s degree
• Minimum of 2 years’ relevant experience in supply chain or logistics
• Experience with ERP systems, SAP or BW preferred
• Knowledge of FMCG and supply chain dynamics advantageous
• Fluency in Dutch and English (and French for Belgium)
• Strong analytical skills and ability to interpret data and processes
• Good communication skills with a tactical and strategic mindset
• Experience working closely with customers is a plus