Customer Support Coordinator

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 28,000 - 42,000; Part time

Job summary

SIRE LIFE SCIENCES, a leading food and beverage company, seeks a part-time Customer Support Coordinator to join the Customer Operations team in the Netherlands. The role focuses on order processing, customer service, and optimization of automated supply chain processes.

You will support order-to-cash, monitor delivery, and collaborate with logistics partners to maintain high service levels while contributing to IT-related process improvements.

Qualifications

• Bachelor’s or Master’s degree in Customer Operations, Supply Chain Management, or Logistics.
• 3+ years in customer service, preferably FMCG.
• Fluency in Dutch and good English communication.

Responsibilities

• Assist in managing order-to-cash process across channels (EDI, web portals, robotics).
• Monitor delivery schedules and resolve discrepancies with internal teams.
• Communicate with customers and logistics partners to manage expectations.
• Support IT-related process improvements and automation initiatives.
• Participate in system testing, documentation, and cross-team activities.

Skills

Customer service

Order processing

Teamwork

Dutch language

Education

Bachelor’s degree

Master’s degree

Tools

Salesforce

SAP S4HANA

Job description

Company

A leading organization in the food and beverage sector dedicated to delivering high-quality products and ensuring customer satisfaction through efficient supply chain operations. The company fosters a collaborative, innovative, and inclusive working environment, valuing talent from diverse backgrounds.

Role Description

We are seeking a Customer Support Coordinator to join the Customer Operations team on a part-time basis. In this role, you will support the seamless execution of order processing and customer service activities within a highly automated supply chain environment, helping to maintain high service standards and improve operational efficiency.

Responsibilities

• Assist in managing the order-to-cash process, ensuring accurate order entry and validation across digital channels such as EDI, web portals, and robotic systems.
• Monitor delivery schedules and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues quickly.
• Communicate proactively with customers and logistics partners, providing updates and managing expectations.
• Support continuous process improvement initiatives, especially IT-related, by identifying gaps and contributing to automation and system optimization efforts.
• Participate in system testing, documentation, and routine cross-team activities to deepen understanding of supply chain processes and digital systems.

Requirements

• Bachelor’s degree with at least 3 years of relevant experience or a Master’s degree in Customer Operations, Supply Chain Management, or Logistics.
• Experience in customer service, preferably within FMCG.
• Fluency in Dutch and good proficiency in English (both written and spoken).
• Knowledge of FMCG supply chain processes and customer service activities such as order processing, transport, invoicing, and complaints.
• Familiarity with ERP systems, customer platforms, and digital tools supporting order and cash processes (experience with Salesforce and SAP S4HANA is a plus).
• Able to work effectively as part of a team and handle multiple tasks efficiently.