Customer Success Team Lead

present of AI; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Orbisk in Amsterdam seeks a Lead-level Customer Success leader to guide a team of customer success managers while also owning a small set of strategic accounts.

A successful candidate has driven revenue targets, improved retention and expansion, and built playbooks, health signals and forecasts that scale the team. Strong coaching and multi-stakeholder negotiation are essential.

Qualifications

• Experience leading a customer success team with revenue targets.
• Proven track record improving retention and expansion.
• Has built playbooks, health signals and forecasts for scaling.
• Strong coaching and cross-stakeholder negotiation abilities.

Responsibilities

• Lead a team of customer success managers.
• Own a small set of strategic accounts.
• Coach the team and negotiate with multi-stakeholder customers.
• Develop health signals and forecasts to guide growth.
• Align with product and sales on renewal strategies.

Skills

Team leadership

Customer success

Negotiation

Forecasting

Tools

CRM

Job description

Customer & Solutions · Amsterdam · Lead level

This role asks for someone to lead a team of customer success managers while also carrying a small set of strategic accounts. A strong candidate has already run a team with a revenue target, moved retention and expansion numbers, and built the playbooks, health signals and forecasts that let a team scale. Direct coaching and negotiation with multi stakeholder customers matter as much as the commercial results.

How it fits the AI era

The product already uses AI to recognise and price food waste, so the customer success work is about turning that data into habits kitchens keep. AI can surface churn and expansion signals and speed up reporting, but renewals, coaching and tough negotiations still depend on people reading the room. The lead's job is to make the team act on the signals rather than just watch them.

How it builds AI experience

Working here means learning how an AI monitor turns kitchen discards into weekly actions, and how customers adopt that over time. A candidate can build this by getting close to how the product's data drives health scores and expansion conversations. Experience with subscription or hardware plus software customers would help, though the posting does not require prior AI work.

Worth showing

• Team revenue leadership
• Retention and expansion results
• Playbook and health scores
• Forecast and CRM discipline

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Orbisk

Per the company, Orbisk makes an AI-powered food waste monitor that helps professional kitchens cut waste and costs.