Onboarding Specialist (Dutch speaker)

Efficy Group; Utrecht; On-site; EUR 55,000 - 75,000; Full time

Job summary

efficy Group is seeking an Onboarding Specialist to guide new Tribe CRM customers through their first steps, from configuration to adoption, in the Netherlands. You\'ll run one-to-one online coaching sessions, decide the configuration approach for each customer, and ensure they reach value quickly.

You\'ll work with Customer Service, Professional Services, and Sales, reporting to the Head of Customer Enablement, managing several onboardings at different stages in a hybrid Utrecht setting.

Qualifications

• 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment
• Native Dutch language and fluent English
• Strong ability to run online coaching sessions and configuration workshops
• Comfort with configuring CRM platforms and guiding customers through adoption

Responsibilities

• Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration
• Implementation: guide customers through the process using our proven methodology and advise on module selection
• Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind
• Product guidance: help customers discover features and share best practices
• Training and enablement: deliver webinars and training, point customers to knowledge base articles
• Collaboration and handover: coordinate with teams and prepare customers for ongoing support
• Feedback loop: gather and share customer feedback to improve products and processes

Skills

Onboarding

CRM configuration

Customer success

Time to Value metrics

Tools

Tribe CRM

CRM platforms

Job description

Onboarding Specialist (Dutch speaker)
This role is based in Utrecht, Netherlands
Own your onboarding portfolio | AI-powered CRM expertise | International team

Build what's next with us

efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.

We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.

Job Overview

We're looking for an Onboarding Specialist to guide new Tribe CRM customers through their first steps, from configuration to adoption, in the Netherlands. You'll run one-to-one online coaching sessions, decide the configuration approach and module selection for each customer, and make sure they reach value quickly.

You'll manage several onboardings at once, each at a different stage, working closely with Customer Service, Professional Services, and Sales. You'll report to the Head of Customer Enablement.

What's in it for you?

Full ownership of your onboarding portfolio: you decide the configuration approach per customer
Deep expertise in AI-powered CRM, plus webinar and training delivery
European exposure: colleagues across multiple markets
People experience programme & continuous learning

Key responsibilities

• Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration (you're always happy to jump on a call with a customer)

• Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business

• Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind

• Product guidance: help customers discover the features most useful to their case, and share new capabilities and best practices

• Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos

• Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, elevate complex technical requirements, and prepare customers for ongoing support

• Feedback loop: gather and share customer feedback to improve products and processes

Who you are

• Experience: 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment

• Outcome-driven: familiar with Time to Value, CSAT, and adoption metrics, and you use them to decide where to spend your attention

• Skills: comfortable configuring CRM platforms and running online sessions; experience with business process mapping is an advantage

• Composure: you stay calm and empathetic when a customer is anxious about changing systems

• Organisation: you keep several onboardings on track at different stages without losing a deadline

• Language proficiency: native level of Dutch

• Language proficiency: full professional fluency in English

• Hybrid policy: you can come to the Utrecht office three days a week

efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.