Onboarding Specialist (Dutch speaker)

efficy CRM; Utrecht; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

efficy Group is seeking an Onboarding Specialist to guide new Tribe CRM customers in the Netherlands from configuration to adoption. You will run one-to-one online coaching sessions and decide the configuration approach and module selection for each customer, ensuring rapid value delivery.

You'll manage multiple onboardings at different stages, collaborating with Customer Service, Professional Services, and Sales, and reporting to the Head of Customer Enablement.

Qualifications

• 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment.
• Experience configuring CRM platforms and running online sessions.

Responsibilities

• Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration.
• Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business.
• Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind.
• Product guidance: help customers discover features most useful to their case, and share new capabilities and best practices.
• Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos.
• Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, elevate complex technical requirements, and prepare customers for ongoing support.
• Feedback loop: gather and share customer feedback to improve products and processes.

Skills

CRM configuration

Online coaching sessions

Time to Value metrics

CSAT tracking

Business process mapping

Multilingual fluency

Tools

Tribe CRM

Job description

This role is based in Utrecht, Netherlands

Build What's Next With Us

efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.

We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.

Job Overview

We're looking for an Onboarding Specialist to guide new Tribe CRM customers through their first steps, from configuration to adoption, in the Netherlands. You'll run one-to-one online coaching sessions, decide the configuration approach and module selection for each customer, and make sure they reach value quickly.

You'll manage several onboardings at once, each at a different stage, working closely with Customer Service, Professional Services, and Sales. You'll report to the Head of Customer Enablement.

What's in it for you?

Full ownership of your onboarding portfolio: you decide the configuration approach per customer

Deep expertise in AI-powered CRM, plus webinar and training delivery

People experience programme & continuous learning

Key Responsibilities

• Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration (you're always happy to jump on a call with a customer)
• Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business
• Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind
• Product guidance: help customers discover the features most useful to their case, and share new capabilities and best practices
• Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos
• Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, elevate complex technical requirements, and prepare customers for ongoing support
• Feedback loop: gather and share customer feedback to improve products and processes

Who You Are

• Experience: 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment
• Outcome-driven: familiar with Time to Value, CSAT, and adoption metrics, and you use them to decide where to spend your attention
• Skills: comfortable configuring CRM platforms and running online sessions; experience with business process mapping is an advantage
• Composure: you stay calm and empathetic when a customer is anxious about changing systems
• Organisation: you keep several onboardings on track at different stages without losing a deadline
• Language proficiency: native level of Dutch
• Language proficiency: full professional fluency in English
• Hybrid policy: you can come to the Utrecht office three days a week

efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

efficy Group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy Group employee without a valid written search agreement will be considered the sole property of efficy Group. No fees will be paid if a candidate is hired as a result of an unsolicited referral.