Customer Success & Services Coordinator

JBT Marel; Boxmeer; On-site; EUR 35,000 - 52,000; Full time

Job summary

JBT Marel in Boxmeer, the Netherlands, is looking for a Customer Support Coordinator who will be the key contact for customer enquiries from first contact to fulfilment.

You will join our service team and collaborate with colleagues to promote services, spare parts, upgrades and special offers, delivering best-in-class support and building lasting customer relationships.

Excellent Dutch and English skills are essential, along with experience using ERP/CRM systems and a customer-service mindset.

Qualifications

• Excellent Dutch & English skills in writing and speaking.
• Ability to build trust and lasting relationships with customers.
• Customer- and service-minded self-starter who can manage time effectively and meet goals.
• Knowledge of customer service processes and experience in a Sales/Service environment is a plus.
• Experience using ERP, CRM or field service management systems.
• Appreciation of commercial service and business development.

Responsibilities

• Engage strongly with customers under their responsibility and communicate throughout the journey.
• Identify opportunities to promote services, spare parts, modifications, upgrades and offers.
• Collaborate with service colleagues for an aligned customer approach.
• Drive customer satisfaction and sales of services and parts; prepare, convey and follow up on proposals.
• Collect accurate information about customer needs to ensure swift execution.

Skills

Dutch language

English language

Customer service

Time management

Sales experience

Service mindset

Tools

ERP system

CRM system

Field service management

Job description

JBT Marel in Boxmeer, the Netherlands, is looking for a Customer Support Coordinator who will be the key contact for customer enquiries from first contact to fulfilment.

You will join our service team and collaborate with colleagues to promote services, spare parts, upgrades and special offers, delivering best-in-class support and building lasting customer relationships.

Excellent Dutch and English skills are essential, along with experience using ERP/CRM systems and a customer-service mindset.