Coordinator, Customer Support

JBT Marel; Boxmeer; On-site; EUR 35,000 - 52,000; Full time

Job summary

JBT Marel in Boxmeer, the Netherlands, is looking for a Customer Support Coordinator who will be the key contact for customer enquiries from first contact to fulfilment.

You will join our service team and collaborate with colleagues to promote services, spare parts, upgrades and special offers, delivering best-in-class support and building lasting customer relationships.

Excellent Dutch and English skills are essential, along with experience using ERP/CRM systems and a customer-service mindset.

Qualifications

• Excellent Dutch & English skills in writing and speaking.
• Ability to build trust and lasting relationships with customers.
• Customer- and service-minded self-starter who can manage time effectively and meet goals.
• Knowledge of customer service processes and experience in a Sales/Service environment is a plus.
• Experience using ERP, CRM or field service management systems.
• Appreciation of commercial service and business development.

Responsibilities

• Engage strongly with customers under their responsibility and communicate throughout the journey.
• Identify opportunities to promote services, spare parts, modifications, upgrades and offers.
• Collaborate with service colleagues for an aligned customer approach.
• Drive customer satisfaction and sales of services and parts; prepare, convey and follow up on proposals.
• Collect accurate information about customer needs to ensure swift execution.

Skills

Dutch language

English language

Customer service

Time management

Sales experience

Service mindset

Tools

ERP system

CRM system

Field service management

Job description

Do you feel grateful to have someone who counts on you? Our people do! As a Customer Support Coordinator at JBT Marel you serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best in class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Boxmeer, the Netherlands, and work in close collaboration with other (service) colleagues.

Your daily to-do list will look a lot like this:

• Engaging strongly with customers under their responsibility by proactively communicate throughout the customer journey.
• Identifying opportunities to proactively promote services, spare parts, modifications, upgrades and special offers in line with customer needs.
• You will work in close collaboration with other (service) colleagues to ensure an aligned approach to the customer.
• Proactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.
• Collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.

Who are we?

We are an international team of problem-solvers, united behind one common goal - to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably.

Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen. Having the opportunity is one thing, but turning it into something real is another.

To fulfil our mission, we need individuals with diverse perspectives and skills, fresh thinkers with an inner drive to improve themselves and the world around us.

What’s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel.

You Can Expect

• Freedom to take initiative and make a real impact in a growing global business.
• Recognition for your achievements.
• Clear objectives and realistic demands.
• An environment of trust and respect.

What kind of a person are you?

We encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life.

You Will Recognize In Yourself That You

• Have excellent Dutch & English skills both in writing and speaking.
• Ability to build trust and lasting relationships with the customers.
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
• Knowledge of customer service processes and ideally worked in a Sales/ Service environment.
• Experience of using an ERP, CRM or field service management system.
• Appreciation of commercial service and business development.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.