Customer Success & Service Coordinator

Marel Poultry B.V.; Boxmeer; On-site; EUR 42,000 - 62,000; Full time

Job summary

JBT Marel is seeking a Customer Support Coordinator to act as the primary customer contact in Boxmeer, the Netherlands. You will deliver outstanding service from initial contact through fulfilment, coordinating with service colleagues to ensure an aligned, proactive approach to customer needs.

You will engage customers throughout their journey, identify opportunities to promote services and parts, and work to drive customer satisfaction and service sales while managing information accurately.

Qualifications

• Excellent customer-facing skills and a service mindset.
• Ability to understand customer needs and translate into actions.
• Strong communication and relationship-building abilities.

Responsibilities

• Serve as the key customer representative and point of contact for inquiries and requests.
• Provide best-in-class customer service from first contact to fulfilment.
• Proactively communicate with customers throughout the journey.
• Promote services, spare parts, modifications, and upgrades as appropriate.
• Collaborate with service colleagues to ensure aligned customer approach.

Skills

Customer service

Communication

Dutch language

English language

Time management

Tools

ERP system

CRM

Field service management

Job description

JBT Marel is seeking a Customer Support Coordinator to act as the primary customer contact in Boxmeer, the Netherlands. You will deliver outstanding service from initial contact through fulfilment, coordinating with service colleagues to ensure an aligned, proactive approach to customer needs.

You will engage customers throughout their journey, identify opportunities to promote services and parts, and work to drive customer satisfaction and service sales while managing information accurately.