Coordinator, Customer Support

Marel Poultry B.V.; Boxmeer; On-site; EUR 42,000 - 62,000; Full time

Job summary

JBT Marel is seeking a Customer Support Coordinator to act as the primary customer contact in Boxmeer, the Netherlands. You will deliver outstanding service from initial contact through fulfilment, coordinating with service colleagues to ensure an aligned, proactive approach to customer needs.

You will engage customers throughout their journey, identify opportunities to promote services and parts, and work to drive customer satisfaction and service sales while managing information accurately.

Qualifications

• Excellent customer-facing skills and a service mindset.
• Ability to understand customer needs and translate into actions.
• Strong communication and relationship-building abilities.

Responsibilities

• Serve as the key customer representative and point of contact for inquiries and requests.
• Provide best-in-class customer service from first contact to fulfilment.
• Proactively communicate with customers throughout the journey.
• Promote services, spare parts, modifications, and upgrades as appropriate.
• Collaborate with service colleagues to ensure aligned customer approach.

Skills

Customer service

Communication

Dutch language

English language

Time management

Tools

ERP system

CRM

Field service management

Job description

As a Customer Support Coordinator at JBT Marel you serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best in class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Boxmeer, the Netherlands, and work in close collaboration with other (service) colleagues.

Daily to‑do list

• Engaging strongly with customers under their responsibility by proactively communicate throughout the customer journey.
• Identifying opportunities to proactively promote services, spare parts, modifications, upgrades and special offers in line with customer needs.
• Working in close collaboration with other (service) colleagues to ensure an aligned approach to the customer.
• Proactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.
• Collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.

Who are we?

We are an international team of problem-solvers, united behind one common goal - to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen. Having the opportunity is one thing, but turning it into something real is another. To fulfil our mission, we need individuals with diverse perspectives and skills, fresh thinkers with an inner drive to improve themselves and the world around us.

What’s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel.

• Freedom to take initiative and make a real impact in a growing global business.
• Recognition for your achievements.
• Clear objectives and realistic demands.
• An environment of trust and respect.

What kind of a person are you?

We encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognised, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life.

• Have excellent Dutch & English skills both in writing and speaking.
• Ability to build trust and lasting relationships with the customers.
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
• Knowledge of customer service processes and ideally worked in a Sales/ Service environment.
• Experience of using an ERP, CRM or field service management system.
• Appreciation of commercial service and business development.

Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

About JBT Marel

At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable, powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth - and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.