Customer Success Manager - Installation Tech | Netherlands

Katapult; Randstad; Ibrido; EUR 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup

Regular client visits

HQ Winterswijk meet-ups

Descrizione del lavoro

Katapult in the Netherlands is seeking a commercially minded Customer Success Manager for Installation Tech to own the full customer journey from onboarding to renewal. The role offers a €50K–€60K base salary plus bonus and a hybrid setup with frequent client visits.

You will spend a lot of time on-site with installation customers across the Netherlands, track health metrics, drive adoption and expansion, and act as the voice of the customer to founders and the product team.

Competenze

• Experience as a Customer Success Manager with full cycle responsibilities including renewals and expansion.
• Alternatively, a background in installation technology with the wish to move into commercial customer role.
• Commercial ownership and drive to grow revenue with existing customers
• Native-level Dutch

Mansioni

• Own customers from signed contract to renewal: implementation, onboarding and adoption
• Track customer health and find ways to drive usage across installation companies
• Drive renewals, upsell and expansion: grow revenue per customer
• Spend a lot of your time on-site with customers across the Netherlands
• Be the voice of the customer for the founders and the product team

Conoscenze

Customer Success Management

On-site visits

Renewals & expansion

Dutch (native)

Descrizione del lavoro

Customer Success Manager | Installation Tech

Netherlands | €50K–€60K base + bonus | Hybrid, on the road with clients

For a fast-growing AI scale-up serving HVAC and installation professionals, we’re looking for a commercially minded Customer Success Manager who owns the full customer journey.

Their AI assistant helps technicians look up error codes, identify equipment by scanning its nameplate and search over 10,000 manuals from 50+ brands, by voice and hands-free. You’ll make sure installation companies get the most out of it and keep growing with it.

What will you do?

• Own customers from signed contract to renewal: implementation, onboarding and adoption
• Track customer health and find ways to drive usage across installation companies
• Drive renewals, upsell and expansion: grow revenue per customer
• Spend a lot of your time on‑site with customers across the Netherlands
• Be the voice of the customer for the founders and the product team

What are we looking for?

• Experience as a Customer Success Manager (full cycle incl. renewals and expansion) with an affinity for technology, or
• A background in installation technology (e.g. technician, work planner, sales at a wholesaler, manufacturer or installer) and the wish to move into a commercial customer role
• Commercial ownership: you drive growth with existing customers yourself
• Native‑level Dutch
• Based centrally in the Netherlands is a plus (lots of client visits)

What’s on offer?

• €50,000–€60,000 base salary + bonus
• A key role in a fast‑growing AI scale‑up
• Flexible setup: travel to clients on a daily basis, regular meet‑ups at HQ (Winterswijk)
• Direct impact, working closely with the founders