Customer Success Manager

Built Different; Amsterdam; On-site; EUR 68,000 - 83,000; Full time

Benefits offered by this job

Equity

Benefits

Central Amsterdam location

Job summary

Built Different in Amsterdam is seeking a dynamic professional who blends sales acumen with technical delivery. You will own the commercial relationship from first contact to expansion, and lead the implementation to embed our platform into daily workflows.

This is a rare hybrid role in a fast-growing AI platform, offering up to 75,000 EUR plus benefits and equity. The office sits in the heart of Amsterdam, and you will work closely with customers to grow accounts, build trust, and turn early

Qualifications

• Own the commercial relationship with customers.
• Lead end-to-end implementation and training.
• Be the trusted face customers rely on.
• Fluent in Dutch and English.

Responsibilities

• Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates.
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows.
• Be the trusted face customers rely on - the person who makes the product genuinely stick.
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does.

Skills

Sales

Account management

Customer success

Platform configuration

Dutch

English

Tools

CRM

Job description

You're the rare hybrid. You can close an expansion conversation in the morning and configure the platform for a customer in the afternoon and you'd be bored senseless in a role that only let you do one.

An AI platform is quietly rewriting how companies deal with compliance & regulation. Instead of good projects stalling under rules nobody has time to unpack, their clients can now check compliance from the very first day. Less waiting, fewer costly failures, better development. They are now looking to expand across Europe, and the ambition is genuinely big.

Up to €75,000 + benefits & equity

Unbelievable location in the centre of Amsterdam

Own the customer relationship end to end - commercial and technical, no handoffs

Turn early customers into growing accounts and referrals... your wins compound

Get in early on a platform built to fundamentally change an industry

Real ownership, fast decisions, work that ships - not another tool nobody logs into

What you'll be doing

• Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows
• Be the trusted face customers rely on - the person who makes the product genuinely stick
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does

You’ll love this if...

• You genuinely enjoy both halves - the sales conversation and the technical build
• You build trust fast and stay sharp in commercial conversations
• You can embed a SaaS product into how a customer actually works, day to day
• You're fluent in Dutch and English
• Bonus points if you know compliance and/or Govtech/LegalTech

Because great teams are Built Different.