Customer Success Management

InSpace; Eindhoven; Hybrid; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Travel allowance

23 vacation days

Pension contribution

Freedom and responsibility

Office on High Tech Campus Eindhoven

Job summary

InSpace, the company behind NOVA AI marketing, looks for a Junior Customer Success Manager in Eindhoven. You guide customers from onboarding to success and work with Product & Development to drive improvements.

You have 1–3 years in Customer Success or related roles, preferably in SaaS/digital marketing/SEO, and you speak Dutch and English fluently.

Qualifications

• 1–3 years of experience in Customer Success, account management or project management.
• Experience with SaaS, digital marketing or SEO is preferred.
• Fluent in Dutch and English, strong communication skills.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as strategic partner for customers, driving growth and long-term collaboration.
• Identify risks/churn signals and take proactive action.
• Advise on content, visibility and growth strategies for customers.
• Collaborate with tech and product teams to translate insights into product improvements.
• Build lasting relationships and scale CS processes.

Skills

Customer Success

Account management

Project management

SaaS experience

Digital marketing

SEO

Education

Higher professional or university degree

Job description

Junior Customer Success Manager - AI Marketing

At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.

We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.

AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.

As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

Together with the Product & Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.

15 minutes, your own website

Stop guessing which pages should win.

In a free demo we show which questions your customers ask, where you show up today and what NOVA would build first.

Schedule free demo See pricing

• You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
• You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
• You identify opportunities, risks and churn signals and take proactive action.
• You advise customers strategically on content, visibility and growth.
• You work closely with tech and product teams to achieve customer goals.
• You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
• You build lasting relationships and ensure a strong customer experience.
• You contribute to optimizing and scaling Customer Success processes.

Who You Are

• You have at least 1-3 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• You have completed a higher professional or university degree.
• You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
• You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
• You get energy from building lasting customer relationships and improving processes.
• You have an affinity with AI, digital growth and technology.
• Experience with international customers, SEO or coaching colleagues is a plus.
• You speak and write fluent Dutch and English.
• A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
• Travel allowance
• 23 vacation days for full-time employment.
• Pension contribution
• A lot of freedom and responsibility within your customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• Room to further develop yourself professionally.
• An entrepreneurial work environment with short lines of communication and fast decision-making.
• Regular team outings, events and celebrations organized by our party team.
• Working from our office at the High Tech Campus in Eindhoven.

Salary range

€38.000– € 51.000 (annually incl. holiday allowance)

Interested in Building With Us?

Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?

€38.000– € 51.000 (annually incl. holiday allowance)