Customer Success Manager

Oakwell Hampton Group; Amsterdam; On-site; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Amsterdam office

Daily lunch

Team activities

Job summary

Oakwell Hampton Group in Amsterdam is seeking a Customer Success professional to join a fast-growing SaaS business. You will own onboarding, drive adoption, and help customers realise value from the platform.

This on-site role offers a base salary up to €70k plus a bonus, with a supportive, team-focused environment in a growing company that serves hundreds of European customers. You will build relationships, identify risks, and collaborate across teams to optimise the customer journey and

Qualifications

• Enjoys working directly with customers (Onboarding + commercial).
• Is naturally proactive and solution-oriented.
• Can build strong relationships.
• Knows how to deal with unhappy or at-risk customers.
• Is comfortable working with software and technology.
• Can manage multiple conversations, projects and priorities.
• Is commercially aware and understands that great Customer Success drives retention and growth.
• Wants to work in a smaller, growing environment where you can genuinely make an impact.

Responsibilities

• Onboard customers and ensure adoption of the platform.
• Identify opportunities to improve onboarding and retention.
• Build strong relationships across the customer journey.
• Collaborate with product and sales to expand customer value.
• Monitor risk of churn and act to mitigate it.

Skills

Customer onboarding

Relationship building

Proactive problem-solving

Communication

Multi-tasking

Commercial awareness

Job description

Join a Growing SaaS Business and Help Shape the Future of Their Customer Experience

Amsterdam | Up to €70k Basic + Bonus | On-site | SaaS

Most Customer Success jobs give you a portfolio and tell you to manage it.The exciting ones give you the opportunity to help build what Customer Success looks like. I'm working with a growing, Amsterdam-based SaaS business that is already trusted by 2,000+ customers across Europe.

They've built an all-in-one AI platform that is helping businesses run their day-to-day operations more efficiently, and as they continue to grow, they're looking for someone who wants to play a key role in making sure their customers don't just use the product and truly get the most out of it.

So what do they actually do?

They provide an all-in-one software platform that helps thousands of businesses manage their operations from one place. From customer administration and scheduling to payments, bookings and day-to-day management, their technology allows customers to spend less time dealing with admin and more time focusing on what they do best. They already have a significant customer base across multiple European markets and are continuing to grow.

But growth creates new challenges.

And ultimately, a bigger need to make sure customers are successful.

That's where you come in.

This isn't just about answering support tickets.

They're looking for someone who wants to understand:

• Are customers getting the value they expected?
• Are they fully adopting the platform?
• Are they at risk of churning?
• How can we improve their onboarding experience?
• Are there opportunities to improve retention?
• Is there an opportunity to help the customer get more from the platform?

You will sit across the customer journey and have the opportunity to make a real impact on how the business manages and develops its customer base.

What they're looking for:

They are looking for someone who:

• Enjoys working directly with customers (Onboarding + commercial).
• Is naturally proactive and solution-oriented
• Can build strong relationships
• Knows how to deal with unhappy or at-risk customers
• Is comfortable working with software and technology
• Can manage multiple conversations, projects and priorities
• Is commercially aware and understands that great Customer Success drives retention and growth
• Wants to work in a smaller, growing environment where you can genuinely make an impact

What matters most is that you're someone who wants to get close to the customer and take ownership.

What you'll get:

• Up to €70k Basic salary
• The opportunity to help shape and develop the Customer Success function
• Genuine room for development as the company continues to grow
• A role covering Customer Success, onboarding, retention and customer growth
• A close-knit team where your ideas can genuinely have an impact
• Daily company lunch + regular team activities
• Amsterdam-based office

This isn't the right opportunity for someone who wants to manage a portfolio remotely from a large corporate environment.

But if you're looking to join a growing SaaS business, work closely with customers and have a genuine impact on how the company retains and develops them…

Interested?