Customer Success Manager (DACH) | AI SaaS / Procurement Tech | Utrecht (Hybrid)

Bluebird; Utrecht; Híbrido; EUR 50.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Office in Utrecht

Descripción de la vacante

Bluebird, a fast-growing AI company, is seeking a German-speaking Customer Success Manager to own the DACH client base from onboarding through renewal and expansion. You will guide customers from setup and training to ongoing adoption, working closely with Sales, Support, and Product to shape the roadmap.

You'll manage onboarding routines, monitor health, drive renewals with a zero-churn mindset, and spot expansion opportunities, visiting clients roughly once a week in a hybrid Utrecht setup.

Formación

• Native or fluent German and fluent English.
• Experience in customer success, account management, or onboarding in B2B SaaS or consulting.
• Data-driven with CRM experience and ability to engage senior stakeholders.

Responsabilidades

• Own a portfolio of DACH clients from onboarding through renewal and expansion.
• Run structured onboarding: setup, integrations, data uploads, workflows, alerts, dashboards, and training.
• Monitor client health and engagement and build action plans for at-risk accounts.
• Drive renewals with a zero-churn target.
• Spot expansion and upsell opportunities and turn customers into advocates.
• Report on adoption, NPS, and expansion to leadership.
• Visit customers roughly once a week.

Conocimientos

German fluency

English fluency

Data-driven

Executive presence

Organizational skills

Herramientas

HubSpot

Descripción del empleo

We're partnering with a fast-growing AI company that's transforming how organizations handle tenders and RFPs, and they're hiring a German-speaking Customer Success Manager to own their DACH client base from first login through renewal and expansion.

This is a combined onboarding and CSM role: you'll set clients up for success, then grow the relationship. Operating in an emerging category with limited competition and a proven land-and-expand model, this is a seat where customers actually scale their spend with the product, and you're the one who makes that happen.

Why this opportunity stands out:

Emerging AI category with strong demand and limited competition

Proven land-and-expand motion, with accounts growing well into six figures

Own the full customer lifecycle: onboarding, adoption, renewal, and expansion

Work directly with Sales, Support, and Product, with your customer insights shaping the roadmap

Strong traction across construction, infrastructure, IT, engineering, and manufacturing clients

The role:

• Own a portfolio of DACH clients from onboarding through renewal and expansion
• Run structured onboarding: setup, integrations, data uploads, workflows, alerts, dashboards, and 1:1 and group training
• Monitor client health and engagement, and build action plans for at-risk accounts
• Drive renewals with a zero-churn target
• Spot expansion and upsell opportunities and turn customers into advocates (case studies, reviews, referrals)
• Report on adoption, NPS, and expansion to leadership
• Visit customers roughly once a week

What we're looking for:

• Ideally experience in customer success, account management, or onboarding in B2B SaaS or relevant experience in consulting, implementation, project management (strong-potential juniors considered)
• Native or fluent German and fluent English
• Curious about technology, and able to ask the question behind the question
• Executive presence: confident running trainings, demos, and client meetings, including with senior stakeholders
• Data-driven, with CRM experience (e.g. HubSpot)
• Strong organizational skills, effective both independently and in a team

Package:

€4,500-6,000 gross per month depending on experience, excl. 8% holiday allowance (€58.3K-77.8K per year incl. holiday allowance)

Hybrid, Utrecht (2 days per week in the office)

Who this role suits:

Someone who loves helping customers win and sees onboarding and expansion as one continuous story. You're curious, organized, and confident in front of senior stakeholders, and you want to be part of a company growing fast in a brand new category.