Customer Success Manager

Crobox; Amsterdam; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Fresh lunches

Travel reimbursement

Education budget

Wellness budget

Team activities

Job summary

Crobox, an AI-powered product discovery platform, is seeking a Customer Success/Account Manager to own a portfolio from onboarding to renewal and report to the Account Management Lead.

Three days a week you will join the Amsterdam office, while the rest of the time you collaborate remotely by video calls. You will turn performance data into actionable advice that improves conversion, retention and lifetime value.

Qualifications

• 3–5 years in customer success or account management in B2B SaaS

Responsibilities

• Keep your clients healthy, happy and renewing.
• Spot churn risk early and deal with it before it turns into a fire.
• Turn performance data into clear advice that improves conversion, retention and lifetime value.
• Use consumer psychology and our Persuasion Library to design better shopping experiences.
• Plan growth for your accounts and handle the tricky conversations when they come up.

Skills

Customer success

Account management

Data analysis

Renewals

Job description

Crobox is an AI-powered product discovery and guided selling platform for retail and e-commerce brands. We help shoppers find the right product faster, in-store and online. We're a team of 15. Everyone's work is seen, everyone's voice counts, and good ideas don't get stuck waiting for approval.

The role

You'll own a portfolio of client accounts from onboarding to renewal and report to our Account Management Lead. Most client work happens over video calls, so no suitcase needed. Three days a week you'll be with us in the office, where the best ideas (and the best lunches) happen.

What you'll do

• Keep your clients healthy, happy and renewing
• Spot churn risk early and deal with it before it turns into a fire
• Turn performance data into clear advice that improves conversion, retention and lifetime value
• Use consumer psychology and our Persuasion Library to design better shopping experiences
• Plan growth for your accounts and handle the tricky conversations when they come up

What you'll bring

• 3 to 5 years in customer success or account management, ideally B2B SaaS with retail or e-commerce clients
• You like data and know how to turn it into a recommendation people act on
• A real interest in why people buy what they buy
• Confidence on renewal calls and in tough client conversations
• Being able to get to our Amsterdam office on Mon, Tue and Thu

What we offer

• €4,500 to €5,350 gross/month, plus 8% holiday allowance and quarterly performance bonuses
• Fresh, home-cooked lunch every office day
• NS business card, or full travel reimbursement if you live in Amsterdam
• A generous education and wellness budget
• Monthly team activities, quarterly celebrations, summer drinks and cozy winter evenings in the office
• A team that works hard, laughs a lot and likes spending time together