Customer Service Team Lead – Dynamic Logistics

Stroom Recruitment; Limburg; Presencial; EUR 50.000 - 60.000; Jornada completa

Descripción de la vacante

Stroom Recruitment in Limburg, Netherlands is seeking a Supervisor Customer Service to lead a team of 8 FTE in a dynamic, international logistics setting. You will oversee daily customer service activities, coordinate workloads, and ensure service levels are met while collaborating with Operations and IT to maintain smooth processes.

The role combines people management with operational coordination, focusing on coaching, onboarding, and continuous improvement to achieve high service standards.

Formación

• Experience in a supervisory or team leadership role within logistics.
• Background in logistics, supply chain, customer service, or operational support.
• Experience managing, coaching, and motivating employees.
• Strong planning and organizational skills with the ability to manage multiple priorities.
• Structured, results-oriented approach to daily operations.
• Familiarity with SAP, workflow systems, ticketing tools, and MS Office is advantageous.
• Strong communication skills and excellent English proficiency.

Responsabilidades

• Lead, coach, and develop a team of 8 FTE within Customer Service.
• Coordinate daily activities, workload, priorities, and staffing for efficient operations.
• Monitor team performance, service levels, and the quality of customer support processes.
• Support employees in resolving operational issues and escalations.
• Ensure onboarding and training for new and temporary staff.
• Collaborate with Operations, IT, Customer Support and other internal departments.
• Monitor workflows, data accuracy, and ensure correct process execution.
• Identify bottlenecks and translate issues into improvement initiatives.
• Drive process optimization and maintain implemented improvements.
• Promote effective communication, teamwork, and a structured working environment.

Conocimientos

Leadership

Logistics

People management

Planning

Organization

English

Communication

Team coaching

Multitasking

Attention to detail

Educación

MBO/HBO level

Herramientas

SAP

Workflow systems

Ticketing tools

MS Office

Descripción del empleo

Stroom Recruitment in Limburg, Netherlands is seeking a Supervisor Customer Service to lead a team of 8 FTE in a dynamic, international logistics setting. You will oversee daily customer service activities, coordinate workloads, and ensure service levels are met while collaborating with Operations and IT to maintain smooth processes.

The role combines people management with operational coordination, focusing on coaching, onboarding, and continuous improvement to achieve high service standards.